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Cole Bourne

Overview Reviews (10) Inventory (71)

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Cole Bourne

Finance Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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5.0

10 Reviews

Overview Reviews (10) Inventory (71)

5.0

10 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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10 Reviews of Cole Bourne

June 12, 2025

Dealership Rating

Employee Rating

Everyone was super friendly and helpful. We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative f We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative for all the help from everyone. Also, had very good experience with sales personnel in the purchase of a truck. More

by jerrylpowell

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kasch Utz, Erica Gary

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Jun 19, 2025 -

Walt Massey Ford responded

We’re so glad our team was able to help get you back on the road and that your sales experience was just as positive. We appreciate your kind words and are grateful you chose to work with us—it means a lot!

June 07, 2025

Dealership Rating

Employee Rating

Great buying experience. and would purchase from these gentlemen and from this dealership again in the future. and would purchase from these gentlemen and from this dealership again in the future. More

by dpatrickfranklin

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Waltz, Cade Robinette

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Jun 11, 2025 -

Walt Massey Ford responded

We’re glad to hear you had a great buying experience and would choose to work with us again! That means a lot, and we look forward to helping you in the future whenever you’re ready.

June 02, 2025

Dealership Rating

Employee Rating

Great experience thanks to all. Will highly recommend Walt Massey service to friends and family Will highly recommend Walt Massey service to friends and family More

by dennon.dearman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Slagle, Dennon Dearman, Tim Laird, Chris Waltz, Anthony Chapman, Erica Gary

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Jun 02, 2025 -

Walt Massey Ford responded

We’re glad you had a great experience and appreciate your recommendation. Thanks for trusting us with your vehicle—we look forward to seeing you again!

May 07, 2025

Dealership Rating

Employee Rating

Great staff, they did a great job on my vehicle! Thank you for your help! Thank you for your help! More

by Nathanmckenzie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Bradley, Dennon Dearman, Tim Laird, Chris Waltz, Erica Gary

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May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear our team took great care of your vehicle! Thanks so much for the kind words and for letting us help you out.

March 23, 2025

Dealership Rating

Employee Rating

Had not thing bad about my experience was treated really well.Good sales lady really help me with all my questions. Looking forward to next time. well.Good sales lady really help me with all my questions. Looking forward to next time. More

by Gnace

Verified Customer

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Bradley, Jay Moore, Brandy McKenzie Boyd, Kasch Utz, Nathaniel Smith, Dennon Dearman , Mason Frost, Valerie Graham, Patrick West

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Mar 24, 2025 -

Walt Massey Ford responded

We're thrilled you had such a positive experience with our team! It's great to hear your sales consultant was helpful and addressed all your questions. We look forward to seeing you again next time!

March 18, 2025

Dealership Rating

Employee Rating

Everyone is professional and very knowledgeable. They encourage you to come back or call them if you’re having trouble or need help. They encourage you to come back or call them if you’re having trouble or need help. More

by cathybryant79

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Bradley, DeeDee Keys, Jay Moore, Brandy McKenzie Boyd , Mason Frost, Valerie Graham, Patrick West

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Mar 19, 2025 -

Walt Massey Ford responded

We're glad you found our team professional, knowledgeable, and welcoming! We're always here if you need anything—don't hesitate to reach out or stop by anytime.

February 10, 2025

Dealership Rating

Employee Rating

The service was over and above what I expected. I had no idea amazing service such as this existed. I had no idea amazing service such as this existed. More

by jennifermatherne

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Trey Pittman

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Feb 11, 2025 -

Walt Massey Ford responded

We're thrilled to hear that our service exceeded your expectations! Providing amazing service is something we strive for, and your feedback is incredibly valuable to us. We look forward to serving you again in the future!

February 04, 2025

Dealership Rating

Employee Rating

The lady answering the phone in the ford service department was awesome. Very friendly and helpful. Always polite when I called to check on my truck. Mrs Erica grey would be the reason I return for department was awesome. Very friendly and helpful. Always polite when I called to check on my truck. Mrs Erica grey would be the reason I return for service if any is needed. More

by Jdpeterson0401

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erica grey

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Feb 04, 2025 -

Walt Massey Ford responded

Thank you for sharing your experience! We're thrilled to hear that Erica provided such friendly and helpful service. Her dedication to customer care truly makes a difference, and we’re glad she left such a positive impression. We appreciate your support and look forward to serving you again!

February 03, 2025

Dealership Rating

Employee Rating

Excellent service. They picked up my vehicle and returned in timely manner. Will use for next service call They picked up my vehicle and returned in timely manner. Will use for next service call More

by Tori Passman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Slagle

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Feb 03, 2025 -

Walt Massey Ford responded

Thank you for your review! We're glad to hear you had an excellent experience and that our pickup and return service was timely and convenient. We appreciate your trust and look forward to assisting you with your next service visit!

October 14, 2024

Dealership Rating

Employee Rating

Excellent service and people who work here. Buying experience was amazing. I will be recommending others to come buy from Walt Massey. Buying experience was amazing. I will be recommending others to come buy from Walt Massey. More

by Kegoodma21

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Bradley, DeeDee Keys, Jay Moore , Brady Burch, Harrison Hodge, Connor Kubicki, Jack Simmons, Austin Taylor

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