Cole Tillotson
Cole Tillotson at Morris Smith Ford of Leavenworth

Cole Tillotson

Sales Consultant

Morris Smith Ford of Leavenworth

4501 South 4th Street
Leavenworth, KS 66048

4.8
100 Reviews
4.8

100 Reviews

Write a Review

100 Reviews of Cole Tillotson

October 29, 2024

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Employee Rating

This dealership and their service department is a joke. We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls w More

by sbrown.mne
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Workmanship
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Recommend Dealer
No
Nov 11, 2024

Morris Smith Ford of Leavenworth responded

sbrown, we are sorry to hear that you had a poor experience with our dealership. We completely understand your frustration as it relates to the recall for the A-Pillar on your vehicle, but please keep in mind that we are not the engineers who design the vehicle nor the plant who builds them. We are simply the dealer who do our best to take care of customers such as yourself. As you stated in your post, you were told by the dealership that 90% of the time the trim piece will break when removing it for this recall, however you made the decision to move forward with the recall anyway. While it is obviously unfortunate that Ford Motor Company has a national back order on parts (please remember, we don`t build them) we are happy to hear that you were told up front about the potential issues you might have with moving forward with the recall on your Explorer. With that said, we can understand your frustration with Ford Motor Company for not being able to manufacturer the trim pieces as quickly as you would like. We are unsure what you are referring to when you mention that your vehicle was "lost". While we do have a large lot of almost 15 acres and hundreds of vehicles on the ground, vehicles don`t get "lost", especially not several times. We would think if a vehicle was "lost" as you described, both the customer and the dealership would want to call the police to report the vehicle as stolen. However, from your post, that does not appear to be the case. As mentioned, we are sorry to hear that you had issues with the vehicle that you purchased from a different dealership, Zeck, however as we arent the manufacturer, we cant control what recalls come out and when parts become available. However, Morris Smith Ford of Leavenworth will always do what we can to help the customer and make the experience as enjoyable as possible under the circumstances.

Oct 29, 2024

sbrown.mne responded

Service manager Brian calling me now being pissy about the review. Wants me to take it down. Won’t happen until situation resolved, and that’s a maybe.

February 29, 2024

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Super great people up here at Zeck! Will be back for future purchases and will recommend to my family! More

by JaydenBrower42
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Recommend Dealer
Yes

February 04, 2024

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Professional and low pressure sales staff. Worked with on line staff to finalize 3-4 car options. Third Car we have purchased. More

by leeroncox
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Recommend Dealer
Yes

Other Employees Tagged: Nino Williams, Kenyatta Bradley

September 10, 2023

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Employee Rating

Great service, Cole listened to what we were looking for and showed us our options. Made the experience painless. More

by Jason
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Recommend Dealer
Yes

September 06, 2023

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The salesman was pleasant, courteous and helpful and the transaction was made easily and efficient. More

by djgliem
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Recommend Dealer
Yes

September 02, 2023

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Great experience. Cole & Cam were terrific to work with. Quick and efficient. Would definitely buy here again. More

by caseydeb56
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Recommend Dealer
Yes

Other Employees Tagged: Nick Nava, Cameron Decker

August 31, 2023

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Cole, Cliff, and Steve were so incredibly helpful when getting my new vehicle! Thank you! More

by Sydney.tillotson01
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Recommend Dealer
Yes

Other Employees Tagged: Steve Courter, Cliff Henry

August 31, 2023

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Cole, Cliff, and Steve were so incredibly helpful when getting my new vehicle! Thank you! More

by Cole.tillotson12
Recommend Dealer
Yes

Other Employees Tagged: Steve Courter, Cliff Henry

April 14, 2023

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Employee Rating

Cole was great to work with! Made our experience quick and painless. Definitely recommend Zeck! More

by meaganpaul20
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Recommend Dealer
Yes

March 25, 2023

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Quick process! Had the vehicles I was interested in ready to drive. 2 hours later- drove away with the vehicle. Cole was knowledgeable and made it a quick and easy More

by Mary S
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Recommend Dealer
Yes

Other Employees Tagged: Nicole Frederick , Ryan O'Donnell

Mar 27, 2023

Morris Smith Ford of Leavenworth responded

Hi Mary S, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about Cole and we are so happy to hear he could make your experience with us easy and stress-free. We hope to see you again soon. Have a great day!

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