Coleman Anderson

I’ve been a customer of Ed Martin for over 15 years, but I’ve noticed a significant decline in service quality. I scheduled a recall service appointment and later received a letter from Acura stating the pa I’ve noticed a significant decline in service quality. I scheduled a recall service appointment and later received a letter from Acura stating the parts were on backorder. I called Ed Martin, and the service representative assured me not to worry. However, when I brought my car in two days later, I was told they still needed to order the part. While waiting, another issue arose. The recall was completed, and I was informed that the new issue required a part that had to be ordered. I paid for the part and waited three weeks. When I called the parts department, I was told the part had arrived, but no one had contacted me. After waiting six minutes on hold for service, I hung up. I am still waiting for the installation of the part I paid for. More

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Salesman, Coleman, was patient, kind, helpful and informative. In the two times I was there, I was always made welcome by Coleman and Jake. Overall it had a positive effect on my desire to do busines informative. In the two times I was there, I was always made welcome by Coleman and Jake. Overall it had a positive effect on my desire to do business with Ed Martin Acura. I’m naturally leery of auto dealers in general. I always feel as if I’d been “hosed” after doing business with a dealership. Not so with Ed Martin Acura. My second visit resulted in a sale. Ed Martin Acura dealt openly and honestly during the negotiation process. Though I don’t feel we cut to the bone, still the sales personnel we amenable to a meaningful price adjustment. This was accomplished without heated haggling, and I appreciated that. I’m hoping my ongoing service experience will be as positive as my sales experience. Jake has assured me that it will be so. More

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Excellent experience from start to finish! The dealership was friendly, professional, and quick to respond to all my questions and requests. I felt they genuinely had my best interests in mind The dealership was friendly, professional, and quick to respond to all my questions and requests. I felt they genuinely had my best interests in mind and worked hard to make sure I was taken care of. I appreciate their outstanding customer service and would definitely recommend them to others! More

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Coleman did a great job. Was professional & very helpful in explaining everything including setting up bluetooth. Was professional & very helpful in explaining everything including setting up bluetooth. More

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Purchased a 2026 Acura MDX. Devon Swedich extremely professional no high pressure sales. Listen understanding and great on follow-up when needed. Jake Fairbanks profession Devon Swedich extremely professional no high pressure sales. Listen understanding and great on follow-up when needed. Jake Fairbanks professional understands of the customer and supportive to Devon. Daniel Laborin Business Manager organized professional and understands the needs of the customer. Relationship builder and easy to work with. Overall my experience at Ed Martin Acura was fantastic. Felt extremely comfortable and was treated as a valued customer. Do not like buying a vehicle and I can say without a doubt the best experience I have ever had! I feel part of the Ed Martin Family! More

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