Jake Fairbanks

Easy to work with once connected with right people. Felt taken care of despite some minor communication issues. Felt taken care of despite some minor communication issues. More

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Salesman Will is always awesome and friendly, doing whatever necessary. However, the sales managers handle the numbers and they just don’t necessarily go the extra mile to make a deal happen. Reality i whatever necessary. However, the sales managers handle the numbers and they just don’t necessarily go the extra mile to make a deal happen. Reality is…I got a better deal at an out of state dealer with delivery included. More

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Enjoyed working with Kyle, he was very easy-going (not pushy), but there to answer all my questions and get me in the care I was interested in. He did a very thorough job. Jake was good at introducing pushy), but there to answer all my questions and get me in the care I was interested in. He did a very thorough job. Jake was good at introducing himself and making sure I was being taken care of, and I appreciated that. Sam made the paperwork a snap and was friendly and easy to work with. I have been and continue to be an Ed Acura satisfied customer. More

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Sam was exceptional to work with. No high pressure sales. He was direct and to the point and respectful. I asked for an aggressive OTD number and he didn’t make me go back and forth w No high pressure sales. He was direct and to the point and respectful. I asked for an aggressive OTD number and he didn’t make me go back and forth with him all day. He worked hard to get the deal done and I appreciate that. The finance department was a slightly disappointing interaction (no fault of Sam). The finance manager I worked with ultimately was fine, but was unprofessional at times, telling me he “hated” that I refused to buy an extended warranty or pre-paid maintenance because he “just wanted to save me money”. I understand that selling those services are part of his job, but for a premium brand like Acura, I expect more professional interaction. That being said, Sam was wonderful and the process overall at Ed Martin was smooth and pleasant. More

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Sam was great to work with! Made the experience smooth and easy. No complaints on my end. Made the experience smooth and easy. No complaints on my end. More

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Sam and Jake were friendly and accommodating. The sales process was never uncomfortable. They really went above and beyond. I’m very appreciative! The sales process was never uncomfortable. They really went above and beyond. I’m very appreciative! More

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I really felt appreciated even before I went there for my test drive. Everyone was so nice and made buying my new car a wonderful experience. I had been searching since October last year but the customer ser test drive. Everyone was so nice and made buying my new car a wonderful experience. I had been searching since October last year but the customer service here made me comfortable. More

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Our experience with Ed Martin Acura was awesome! Sam Schmutte was great! We appreciated the time he took to show us all the features of the MDX. We felt we got a great deal! Thanks to Jake as wel Sam Schmutte was great! We appreciated the time he took to show us all the features of the MDX. We felt we got a great deal! Thanks to Jake as well for his help. More

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I am new to Indianapolis and look at many car dealerships. But I am glad I ended up at ed Martin Acura during the process. because the service was very good. The sales person I work with was Kyle dealerships. But I am glad I ended up at ed Martin Acura during the process. because the service was very good. The sales person I work with was Kyle Raquel.He made me and my wife fell very comfortable during the hole leasing process. And can’t forget about Jake Fairbanks he made sure we had everything we needed also .they both are a asset to your company. More

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Sam did such a good job helping me navigate through the process. THX! I love my CRV!!!🤗 process. THX! I love my CRV!!!🤗 More

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