Colin Cocuzza

Bought A new car and was promised msrp but my financial person was Tyler Hubler and he had to be the most dishonest person I have ever met. Charged me an extra $7,000 for fake package they call the "Peoria person was Tyler Hubler and he had to be the most dishonest person I have ever met. Charged me an extra $7,000 for fake package they call the "Peoria sports package" and after you sign any deal they take their commission and run for the hills and you will never hear or resolve your problem again. Then they will sell you on their dealership specific warranty instead of the Ford warranty which would have allowed you to go to ANY ford dealership but now you are stuck with these people and their bad service at this location. (3 hour oil changes at a minimum) It's truly wild they are getting away with all of this. Total bait and switch people so if you sit down with anyone named Tyler Hubler you should also run far away because he will try and get as much of your hard earned money as he can and have a smile on his face while he is doing it. Don't support this kind of behavior not every dealership is like this. More

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Saw a truck online and inquired about the availability. Started getting phone calls right away. They weren’t able to meet my offer so I thought the matter was closed, but no, the sales force seems to think Started getting phone calls right away. They weren’t able to meet my offer so I thought the matter was closed, but no, the sales force seems to think calling someone over and over again is some kind of a game. I have told several of the sales people that I wouldn’t buy from the dealership if it was the last one on earth. Here it is a month later and these people are still calling and texting me. They call at night and when I answer there is no response. I hit the redial and it goes right to there dealership. FAIR WARNING NEVER EVER CALL THIS DEALERSHIP!!!! They will harass you with unwanted calls and will not stop. I’m calling the manager today and if I get no satisfaction I will look into other options More

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Everything was so easy from start to finish. Got to test drive multiple cars until I found exactly what I wanted and wasn’t pressured at all. Shelby is an amazing person to work with. Got to test drive multiple cars until I found exactly what I wanted and wasn’t pressured at all. Shelby is an amazing person to work with. More

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Shelby and Peoria Ford created a raving fan experience for me by defining customer service and being in the moment with me as a customer as I worked through my transaction. for me by defining customer service and being in the moment with me as a customer as I worked through my transaction. More

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Shelby is a rockstar. She had everything ready for me upon arrival. I bought a F-150 Raptor and Bronco Raptor and she made the crazy deal effortless alongside Mr Eagle and She had everything ready for me upon arrival. I bought a F-150 Raptor and Bronco Raptor and she made the crazy deal effortless alongside Mr Eagle and Colin. Would recommend Shelby to all my family and friends! More

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Shelby was very patient and took the time to accommodate our needs! We will definitely be back to purchase another vehicle from Peoria Ford! The dealership was also great and allowed us to test drive all th our needs! We will definitely be back to purchase another vehicle from Peoria Ford! The dealership was also great and allowed us to test drive all the vehicles we wanted. After narrowing it down to 3 vehicles we were able to make the right decision that was best for our family. More

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Took a week to just diagnose my car. Took another 24 hours for them to contact my warranty company. The issue with my car was that the trunk wasn’t opening. They got the part for my car Took another 24 hours for them to contact my warranty company. The issue with my car was that the trunk wasn’t opening. They got the part for my car on Friday afternoon and didn’t even start working on my car until the following Tuesday. It took 2 weeks for them to fix my trunk. My husband also had to go in to the shop on Tuesday to open the trunk since the mechanics didn’t know his to open it without breaking it and charging us $400. I will never be back to this location. More

by Stephied623 Verified Customer Verified Customer

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Shelby is great! She kept in contact with us both before and after the purchase of our new car! Very personable. She kept in contact with us both before and after the purchase of our new car! Very personable. More

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The service department at peoria ford is always able to accommodate my schedule and is very attentive to my time accommodate my schedule and is very attentive to my time More

by LAW6474 Verified Customer Verified Customer

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Thay gave me the best price in town on a new f150 the whole team was amazing to work with and that's hard to find in a dealership. whole team was amazing to work with and that's hard to find in a dealership. More

by MONICAEMARTINEZ Verified Customer Verified Customer

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