Colton Thomas

I went in and asked for a statement that says that they were denying my engine claim. They gave me a very gray area statement in which they did not say the things that they said to my face. The statement s were denying my engine claim. They gave me a very gray area statement in which they did not say the things that they said to my face. The statement said the 'customer requested this statement although the car is not currently at the dealership (since I drove my other vehicle) blah blah blah. However to my face they were very clear that there's nothing I can do about it my claim has been denied. Also when I asked for a printout of all specific codes that popped up the only thing that was on my printout was the p0017 code. However when I had my car codes checked at AutoZone the p0019 code also popped up. P0017 code does indicate a claim denial due to insufficient oil but those two codes together indicate a potential engine failure directly related to the recall. I feel as though they specifically left out the p0019 code deceptively so they could deny their potential accountability. More

by cmwutz Verified Customer Verified Customer

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Colton had amazing customer service. He was quick to help and kept me posted throughout my visit for an oil change. He was quick to help and kept me posted throughout my visit for an oil change. More

by pohawpatchoko.amanda Verified Customer Verified Customer

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Too long of a wait with a scheduled appointment, waited 2 1/2 before they even came to talk to me. Took walk ins before my appointment. If it wasn't for my warranty oil changes, I probably wouldn't come back 1/2 before they even came to talk to me. Took walk ins before my appointment. If it wasn't for my warranty oil changes, I probably wouldn't come back. More

by khutto428 Verified Customer Verified Customer

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My experience was excellent. Colton went over and beyond to help me. Thank you Colton! Colton went over and beyond to help me. Thank you Colton! More

by febcaldwell Verified Customer Verified Customer

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Got my car in very quickly. Service was completed in a very timely manner. Everyone very courteous Service was completed in a very timely manner. Everyone very courteous More

by devonhart81 Verified Customer Verified Customer

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Kia has always been the best help with the nicest customer service! Colton is amazing! customer service! Colton is amazing! More

by erb.1014 Verified Customer Verified Customer

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They were quick to do the oil change They were quick to do the oil change this time around and the staff was friendly do the oil change this time around and the staff was friendly More

by krcurtsinger Verified Customer Verified Customer

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There was little to no communication causing me to have to hunt down service completion and still wait due to incorrect invoices upon arrival. to hunt down service completion and still wait due to incorrect invoices upon arrival. More

by Victoria Verified Customer Verified Customer

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Although the visit cost more than I expected, everything was explained to me so I can keep my vehicle is top performance. was explained to me so I can keep my vehicle is top performance. More

by bljohnston14 Verified Customer Verified Customer

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Absolutely adore Colton, he's fast and doesn't push a bunch of services onto you, which I really appreciate. Everyone's very very kind whenever we come in and pretty fast if you make an appointment. bunch of services onto you, which I really appreciate. Everyone's very very kind whenever we come in and pretty fast if you make an appointment. More

by taigannadine Verified Customer Verified Customer

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