The communication could be better.
Colton could have communicated better. I was sent a message about what could be done instead of coming to the lobby waiting area and talking to me.
Colton could have communicated better. I was sent a message about what could be done instead of coming to the lobby waiting area and talking to me.
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by chelsib17
Verified Customer
Verified Customer
Other Employees Tagged:
Colton Thomas
Thanks Colton was very helpful.
I asked a lot of questions regarding the services performed.
I asked a lot of questions regarding the services performed.
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by okbobsan
Verified Customer
Verified Customer
Other Employees Tagged:
Colton Thomas
Very efficient service.
Very caring team. Lawton Kia is willing to do whatever it takes to get the customer taken care of.
Very caring team. Lawton Kia is willing to do whatever it takes to get the customer taken care of.
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by Robmelnewlife
Verified Customer
Verified Customer
Other Employees Tagged:
Colton Thomas
Apr 13, 2026 -
Lawton Kia responded
Thank you for sharing your experience. We’re glad our team provided efficient service and took great care of you. We appreciate your trust.
Came to car shop, walked around parking lot, saw lots of
Kia employees but not one person asked if they could help. Finally went inside and asked for a sales person, found one and ultimately ended up purcha
Kia employees but not one person asked if they could help. Finally went inside and asked for a sales person, found one and ultimately ended up purchasing a car. The car was for my son and he is paying for it. I just secured the loan since he’s just 18 and has ZERO credit. A couple of weeks later I went to Billingsley Hyundai and purchased a car for myself. To say that the car buying experiences were extremely different is an understatement. To make a comparison: it’s like riding in the back of the cabin of a plane (Kia) to riding in first class (Hyundai). Kia sales person or dealership itself never followed up after purchase to see if there were questions or how we were enjoying the car. The communication stopped after we drove off the lot. At Hyundai I received multiple calls, text messages, and even a thank you note accompanied by gourmet brownies. If it wasn’t for my son putting his hard earned money into the purchase of the Kia I would never even bother with looking towards the dealership as I drive by, thank you.
V/r,
Jin DeReis
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by jin_mitch
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Lawton Kia responded
Thank you for your feedback, Jin, and we sincerely apologize that your experience did not meet expectations. We understand how important communication and follow-up are, and we’re sorry that was lacking during your visit. We would appreciate the opportunity to speak with you directly and address your concerns. Please contact Brandon Mitchell, General Manager, at 580-771-3270 at your convenience.
Service was good.
But, I did not like that I was offered oil addictive at the last minute. It is really not needed for 2026 engine.
But, I did not like that I was offered oil addictive at the last minute. It is really not needed for 2026 engine.
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by Dqk436
Verified Customer
Verified Customer
Apr 09, 2026 -
Lawton Kia responded
Thank you for your feedback. We’re glad to hear the service went well and appreciate your thoughts on the recommendation. We’ll be sure to share this with our team.
Very professional and helpful in every aspect Very
concerned about our experience and made sure our concerns and issues were completely addressed
concerned about our experience and made sure our concerns and issues were completely addressed
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by diane_55
Verified Customer
Verified Customer
Other Employees Tagged:
Colton Thomas
Apr 01, 2026 -
Lawton Kia responded
Thank you for sharing your experience! We’re happy to hear our team made you feel supported and addressed your concerns. We appreciate you!
Nice and help full, service wasn’t super long and
reasonable, would recommend to others
reasonable, would recommend to others
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by Jordan koetje
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Lawton Kia responded
Thank you, Jordan! We’re glad to hear you had a quick and helpful experience. We truly appreciate your recommendation!
Colton was wonderful.
Listened to me and didn't pressure me into having extra stuff done to my vehicle
Listened to me and didn't pressure me into having extra stuff done to my vehicle
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by mksanner2086
Verified Customer
Verified Customer
Other Employees Tagged:
Colton Thomas
Mar 23, 2026 -
Lawton Kia responded
Thank you for the kind feedback! We’re glad to hear Colton took great care of you and made the experience comfortable and pressure-free. We appreciate your trust and look forward to seeing you again!
Staff is very personable!
They were professional and communicated every step from start to finish. Thank you!
They were professional and communicated every step from start to finish. Thank you!
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by charlesedjames
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Lawton Kia responded
Thank you for the kind words! We’re glad our team provided a personable, professional experience and kept you informed every step of the way. We appreciate your support!
Very rude.
Heather most of all. I wasn't even talking to her and she butted in my conversation saying I wasn't getting my car back. If they had better listening
Heather most of all. I wasn't even talking to her and she butted in my conversation saying I wasn't getting my car back. If they had better listening skills and customer service they wouldn't jump down someone's throat based off assumptions they made on their own.
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by rickyjosephbenoit
Verified Customer
Verified Customer
Other Employees Tagged:
Colton Thomas
Mar 19, 2026 -
Lawton Kia responded
Hi Ricky, we’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the level of communication or service we aim to provide. Regarding your visit, we spoke with both the service advisor and cashier. You came in for service on Saturday and mentioned needing to leave to cash a check before completing payment. At that time, it was communicated that the vehicle could not be released until payment was received. If you’d like to discuss this further, please feel free to reach out to Todd Brown at 580-771-3275. We’d be glad to speak with you.
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