Connor Blasingame

I had a very disappointing experience with Mazda of Fort Myers I arrived around 10 in the morning and stayed there until almost 5 PM and still could not complete the purchase because they said the vehicl Myers I arrived around 10 in the morning and stayed there until almost 5 PM and still could not complete the purchase because they said the vehicle was still being cleaned and detailed The whole process took way too long and there were multiple mistakes during the paperwork process including my address being entered incorrectly which forced them to redo documents again They also told me multiple times the car had been cleaned but when I saw the vehicle there were still visible marks and stains on the windows and the car did not feel properly prepared for delivery Then today I was told the key was not there which created even more frustration and confusion They also installed the license plate without a proper metal bracket and attached it using tape which looks unprofessional especially for a vehicle in this price range Overall I am very unhappy with the communication organization and delivery experience and expected much better customer service from a dealership like this More

by sbalkan1994 Verified Customer Verified Customer

Report | Print

Muy buena atención y con buena explicación lo recomiendo cien por ciento muchas gracias saludos cien por ciento muchas gracias saludos More

by ODALYSHOYOS2263 Verified Customer Verified Customer

Report | Print

The best! I had a wonderful expiernce with everyone I dealt with at Mazda fort meyers I had a wonderful expiernce with everyone I dealt with at Mazda fort meyers More

by carlyakoury Verified Customer Verified Customer

Report | Print

Salesman was very knowledgeable and helped setting things up on the app. He showed us a lot of vehicles and pros of each up on the app. He showed us a lot of vehicles and pros of each More

by PIAZZAJANICE3 Verified Customer Verified Customer

Report | Print

They are willing to work for the customer and not themselves. They did go above and beyond to make me xomfortable themselves. They did go above and beyond to make me xomfortable More

by kcallahan1968 Verified Customer Verified Customer

Report | Print

I was very pleased ,A very good experience from start to finish A very good experiencefriendly and helpful finish A very good experiencefriendly and helpful More

Report | Print

This was by far the most high pressure and just a terrible experience. Starrred off with what I was told wa a great deal, only to come $7,000 within a half hour. Still has $3,000 of unexplained ad terrible experience. Starrred off with what I was told wa a great deal, only to come $7,000 within a half hour. Still has $3,000 of unexplained add on fees. Went to another dealer, got a better price for my trade in and a much better offer. More

by david.camiel.lee Verified Customer Verified Customer

Report | Print

A mature sales organisation focused on mutual benefits. Facilities clean and comfortable given the amount of time serious car shopping takes. Facilities clean and comfortable given the amount of time serious car shopping takes. More

by LARS.REIJER Verified Customer Verified Customer

Report | Print

Nice experience, everyone was super friendly and our sakes advisor kept checking in on us. sakes advisor kept checking in on us. More

by CF Verified Customer Verified Customer

Report | Print

First, I want to start off by saying how extremely disappointed I am in Fort Myers Mazda to the point I will NEVER shop there or refer anybody. I have either purchased, leased or referred about 6-7 ca disappointed I am in Fort Myers Mazda to the point I will NEVER shop there or refer anybody. I have either purchased, leased or referred about 6-7 cars from the dealership and I have never had an experience like with this last one. I am very busy in my professional career and do not have time to sit and wait to make a deal and Fort Myers Mazda has always been very accommodating and I have always trusted they would give me a good deal and car in perfect condition until this last purchase. What I thought was a good deal turned out to be a nightmare for me in the end. Upon going to pick up my 2024 BMW X3 from the dealership we agreed payment terms 72 months 535 a month with 9500 dollars down. Not only spending 5 hours at the dealership which I stressed I didn’t want to do nor have the time to do when I went to sign the papers, I noticed the terms were indeed 535 a month but payment terms were changed to 84 months not only is this untrustworthy but its deceitful. I was appalled. After asking to speak to a manager he sincerely apologized and said he was going to speak to the people that did that and coach them into making better decisions and teaching them they cant do that. He offered me a couple oil changes and a gift card which I NEVER even received and still waiting for it. I wanted to walk away but knowing I already returned my rental car before heading down because I TRUSTED Fort Myers Mazda I had to take it. Papers are signed and ready to see the car. Again, after going in the car and looking around the wheel bumper was coming off looked like they tried to glue it back together, scratches all over the car, NO GAS, the windshield wipers didn’t work nor was there any fluid and the car was FILTHY. I was again promised to bring it back a few days later and they will take care of it. As much as I wanted to back out and I should have (ANYBODY IN THEIR RIGHT MIND WOULD HAVE) I didn’t have many options at the time. Again, I still have not received the gift card promised to me. My days at Fort Myers Mazda are over not only can I not trust a deal they made with me but I can no longer trust the condition of a car they are selling. AWFUL customer service, AWFUL cleaning conditions and AWFUL empty promises. This store should be appalled at the way they do business. If I do not at least receive my gift card that was promised I have no problem at all reporting this to BBB. More

Report | Print