Connor Brandtman | Page 2

Germain Honda of Surprise responded

Thank you for your kind words! We’re so glad Connor and Ivan provided attentive, understanding service and made your car-buying experience smooth. Enjoy your new car, and we truly appreciate your recommendations! Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for leaving Conner this kind review and recommendation. Conner is laser-focused on customer satisfaction, and we are thrilled he delivered nothing less during your sales visit here at Germain Honda of Surprise. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

We truly appreciate your business and your loyalty to Honda. It means so much to hear that your visit was the best car-buying experience you’ve ever had — what an incredible compliment! Feedback like yours is a wonderful reminder that our team’s hard work and commitment to delivering an exceptional experience truly make a difference. Thank you for taking the time to share it with us! Best Regards, Sasshsa Motz General Manager

Germain Honda of Surprise responded

Thank you for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that Connor Brandtman provided a professional and supportive purchase experience, and that Ivan Rascon’s financial expertise helped structure a deal that worked well for you. We also appreciate you recognizing Juan Marino for his assistance. It’s wonderful to know you’ve continued to trust Germain Honda for servicing your 2022 CR-V and that the quality of our service team consistently meets your expectations—and we’re glad you’re enjoying the double lattes too! We truly value your loyalty and look forward to continuing to serve you for many years to come. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for taking the time to share your honest feedback. We understand that the car-buying process can be challenging, and we appreciate you choosing Germain Honda for your recent purchase. We’re glad to hear that, overall, your experience was positive, while also recognizing there is room for improvement. Your comments regarding our phone system and the automated service communications are appreciated and will be shared with our management team, as we are always looking for ways to improve our processes and communication. We value the opportunity to earn your confidence beyond the purchase and look forward to providing a smoother, more seamless experience moving forward. Thank you again for choosing Germain Honda. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with our team. Our goal is to ensure all your need and expectations have been met. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for sharing. Connor is dedicated to customer satisfaction and works hard to ensure our guests receive only the best care. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for stopping by to share positive feedback about your experience! Your complete satisfaction means everything to us, so we're pleased to know our team provided you with a supportive dealership experience. Don't hesitate to call if there should be anything else we may ever help you with. We wish you many pleasant driving miles in your new Honda. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

We appreciate your business and thank you for taking the time to leave this kind 5-star review. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for taking the time to share this amazing review! We are overjoyed that our team could make things happen for you and ensure that your visit was an all-around success! We thank you for allowing us to assist you with this special purchase, and we congratulate you on your new Honda. Best Regards, Sassha Motz General Manager