Connor Crawford

I normally don’t leave reviews, but my experience with the service department at Lockhart Cadillac has been so consistently terrible that I feel obligated to warn others. I own a 2022 Cadillac that cos the service department at Lockhart Cadillac has been so consistently terrible that I feel obligated to warn others. I own a 2022 Cadillac that cost over $120,000, and in the past year alone, it has spent 96 days — and counting — in their shop across three separate visits. Every single time, I hear the exact same excuse: “We’re waiting on parts.” That was understandable in 2020. It is not acceptable in late 2025. Cadillac is somehow able to get all the parts they need to build brand-new vehicles, but according to this dealership, they can’t get parts to fix the vehicles they’ve already sold to loyal customers. My most recent visit has been the worst of all. My car has been at Lockhart since October 23, 2025, and as of today, it is still not repaired. I’ve been given five different promised completion dates, and every one of them has passed with zero communication from the service department. I’ve had to call in myself for every update, only to hear the same story repeated over and over. The advisor assigned to my vehicle has given me multiple dates that never happened. There is absolutely no accountability, no transparency, and no urgency when it comes to customers who need their vehicle serviced. For a brand that markets “luxury service” and “premium ownership experience,” this dealership delivers neither. I do not recommend this service department, and at this point, I cannot recommend Cadillac as a brand either. If you value communication, reliability, or timely repairs, look elsewhere. More

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Service is prompt, everyone is courteous, and all issues are explained thoroughly. Everything you would expect from a Cadillac dealer, but above and beyond! are explained thoroughly. Everything you would expect from a Cadillac dealer, but above and beyond! More

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Conner Crawford was professional and was ready to service my vehicle since I had an appointment. my vehicle since I had an appointment. More

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Had a great experience in the service Department, a combination of Josh, Christian, Dominic & Connor went above and beyond in providing a great experience. All 4 provided friendly and most importantly combination of Josh, Christian, Dominic & Connor went above and beyond in providing a great experience. All 4 provided friendly and most importantly, quick and continuous communication! More

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The greatest helpful friendly honest and thorough the best. Thank you, so much Connor five stars best. Thank you, so much Connor five stars More

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Always good, honest service but slow! ! Seems like 1 hour would be reasonable for an oil change and tire rotation. Always almost 2. ! Seems like 1 hour would be reasonable for an oil change and tire rotation. Always almost 2. More

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Very friendly people, clean environment and the lounge area is very comfortable and love the coffee machine! area is very comfortable and love the coffee machine! More

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Great customer service, very polite and helpful. The service performed was done in a timely manner. The service performed was done in a timely manner. More

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Always professional, courteous, thorough, knowledgeable and helpful. The dealership is the best I’ve ever dealt with. and helpful. The dealership is the best I’ve ever dealt with. More

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Everyone is very professional , Connor took care of all of our needs on our Buick Cascada. Prices and services performed are reasonably priced . of our needs on our Buick Cascada. Prices and services performed are reasonably priced . More

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