Well first I wanna say thank you!
But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys th
But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys that was very disgusting and dirty. I literally couldn’t even let my kids sit in car! I have plenty of pictures I would love to share! Who can I share this with? Website? Thank you
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by Jessica
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for this feedback, Jessica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Nov 01, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for this feedback, Jessica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Matt Kiscellus
matt.kiscellus@russdarrow.com
I received a status voice mail the day after I dropped
off my car. After 2 weeks in the shop, I never got another call until Connor updated me when the car would be done. The work done was good, but the o
off my car. After 2 weeks in the shop, I never got another call until Connor updated me when the car would be done. The work done was good, but the overall Service Department communicated with customers is terrible. Connor is the exception.
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by istvanlynn
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Oct 23, 2025 -
istvanlynn responded
My text number is 262-402-8362 if you wish to contact me.
Prompt service and they provided a video of them checking
over my car, which was helpful. Thanks.
over my car, which was helpful. Thanks.
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by kpc
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Russ Darrow Kia of Wauwatosa responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Conner was helpful and professional, but the dealership
itself has serious issues with work ethic and accountability.
My car was towed here a month ago and had it for two weeks due to a recall I was nev
itself has serious issues with work ethic and accountability.
My car was towed here a month ago and had it for two weeks due to a recall I was never informed about — no calls, no emails, nothing — even though I’ve always serviced my vehicle at this same Kia. After being told what needed to be done, I approved an oil change and air filter replacement. The air filter was never installed, and the oil change was done so poorly that oil leaked all over my garage, leaving a permanent stain and puddle still remains .
When I brought it back because the oil leaking, instead of an apology or any sympathy, other service staff “not Conner” they gave me attitude also when I requests once again a new air filter that I thought that was already changed a month ago and charged me $73 for it.
Conner did his best I will recommend him anytime, but this dealership needs serious improvement in communication, honesty, and quality of service. I’m now questioning every bit of work that’s ever been done on my car here.
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by Mmeressa
Verified Customer
Verified Customer
Oct 18, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Oct 18, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Matt Kiscellus
matt.kiscellus@russdarrow.com
They over priced and want you to pay for things that they
think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and tru
think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and truthful with your customers.
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by mlshorter04
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Oct 15, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Matt Kiscellus
matt.kiscellus@russdarrow.com
The staff in the service center really show they care
about their customers. They provide great, reliable service.
about their customers. They provide great, reliable service.
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by KELLYMAE610
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Dealer was fast to take the car in and replace the parts
well providing me a free loaner vehicle.
well providing me a free loaner vehicle.
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by jaminb236
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Not satisfied.
I know better to refer moving forward. Disappointing to say the lease ugh!
I know better to refer moving forward. Disappointing to say the lease ugh!
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by JENELLGRIFFIN
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2025 -
Russ Darrow Kia of Wauwatosa responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Sep 22, 2025 -
JENELLGRIFFIN responded
You may call me directly at the phone number on file. Or my email is a great way as well.
Thank you
Oct 06, 2025 -
JENELLGRIFFIN responded
I have another issue! I am NOT happy with this at all. Since getting my battery replaced I am now inconvenienced with the start/stop function not working. I am being charged $100 to look at this. This is a RIP off!
Sep 22, 2025 -
Russ Darrow Kia of Wauwatosa responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Connor really is the best of the best, I would schedule
service time and time again, he’s so kind, courteous and understanding, go Connor!
service time and time again, he’s so kind, courteous and understanding, go Connor!
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by kylalinscott
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Matt Kiscellus
matt.kiscellus@russdarrow.com
The customer service is nice.
Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty.
Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty.
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by DANAANDNEIKO
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come!
Matt Kiscellus
matt.kiscellus@russdarrow.com
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