Conrad Bergman

Here's the final version with the dealership named: ⭐⭐⭐⭐⭐ Excellent Experience Purchasing Our Escalade Sport at Fitzgerald Cadillac Annapolis We recently purchased a Cadillac Escalade Spor named: ⭐⭐⭐⭐⭐ Excellent Experience Purchasing Our Escalade Sport at Fitzgerald Cadillac Annapolis We recently purchased a Cadillac Escalade Sport from Fitzgerald Cadillac in Annapolis, and it was hands-down the best car-buying experience we've had — worth every minute of the 2-hour drive. Before finding Fitzgerald, we worked with many other dealerships trying to track down our 2026 Escalade, and most treated us like they didn't need our business. We were told more than once that "this car sells itself" — as if customer service didn't matter. It was frustrating, especially for a purchase at this price point. Fitzgerald was a completely different story, and once we learned more about them, it made sense why. They're part of a smaller automotive group with only 14 locations, and they're employee-owned — and honestly, you can tell. There's a level of care and investment here that you just don't get at the bigger chains. Melissa, our salesperson, was fantastic — extremely responsive and had everything ready for us the moment we arrived. Conrad in finance was just as great, processing our paperwork quickly, never trying to oversell us on add-ons, and being genuinely personable throughout. In fact, we drove past about 4 other dealerships on our way to Annapolis — and in hindsight, that was absolutely the right call. If you're in the market for an Escalade and want a dealership that actually values your business, this is Fitzgerald Cadillac. More

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Clean professional personalized family felt comfort from all employees. Chris Fitzgerald made the car buying process one of the easiest deals ever came in already, knowing what I had looked at online. Had i all employees. Chris Fitzgerald made the car buying process one of the easiest deals ever came in already, knowing what I had looked at online. Had it for me ready to go best customer service ever. More

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Welcoming, clean, and friendly atmosphere with knowledgeable and courteous staff who went above and beyond to provide a stellar experience worthy of the Cadillac brand. knowledgeable and courteous staff who went above and beyond to provide a stellar experience worthy of the Cadillac brand. More

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I bought my car from this dealership. The entire transaction was absolutely stress free. Every person in the dealership treated me with kindness and respect. I would choose them again The entire transaction was absolutely stress free. Every person in the dealership treated me with kindness and respect. I would choose them again in a heartbeat! More

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Great dealership - entire staff is amazing from sales to finance to service. Third car I have bought from them and will keep coming back. Conrad (our salesman) was amazing to work with (2nd car he has sold finance to service. Third car I have bought from them and will keep coming back. Conrad (our salesman) was amazing to work with (2nd car he has sold us), great knowledge of the product, made the whole process enjoyable. He rocks! More

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