Conrad Riquelme | Page 4

This dealership is very professional and friendly. They are not the typical pressure driven sales people I have experienced in the past. Starting with the sales pitch and all the way through the signing of the financing I was comfortable. Great group of people. This is my car dealership going forward.

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Conrad was extremely helpful and very straight forward. He made the process of buying a vehicle easy. We are very pleased with the vehicle we purchased and the follow-up provided.

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"Used car manager Shy of Ethical"

- papapoole519 Verified Customer

I am 75 years old and a retired minister. I came to this dealership reeling from an auto accident in which my wife was T-boned by a driver running a red light. It was Thanksgiving and the day after (Friday) I felt desperate to find a suitable replacement car for transportation to Detroit, Michigan on Saturday afternoon. I found a great car on their lot but did not have time to have my mechanic check it out before I bought it. I asked the used car manager to help me here by agreeing to negotiate repairs if my mechanic found serious problems on Monday of the next week. He refused saying I wanted a 'blank check'. I said no, but there could be something serious they might have missed. He sang the praises of their inspection program even giving me a copy of said inspection showing used tires were good. When I drove the car from Holland to Grand Haven on US 31 I immediately knew the tires were 'thudding' on the smooth payment. I took it back and asked him to help me. He only offered to sell me a new set of tires !!!!! His attitude was that was all he could do. I walked away and took car to Discount Tire in Muskegon. The tires WERE, as I suspected, cupped from not being rotated by previous owner. This cost me $ 1100+ but with a rebate card of about $ 140 to be mailed to me. I called the dealership and told them the results and he said I did not listen earlier or he would have helped me. BAHUMBUG !!!! Eventually they did offer to send me a $ 400 check against the $ 1000 tire cost. Better then being completely robbed but sure not ethical especially when he knew I was in a real emotional and emergency bind. I told my Buick dealership saleman this story the same day and they were really smiling about this dealership. They asked me about the whether the dealership gave me a full tank of gas and a fresh oil change and I said no. They just shook their heads...

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As I was searching for a vehicle.......Jr. was involved in a different way.......he was one of my students I had when I was teaching. He was outstanding then and is now. He made sure he made my experience personal. Robert Gibson was another of my students as well and he made sure things ran smoothly. Conrad also was a student and he was the main worker of the deal. Caryn made sure I got the best rate she could get me to make the financing and price right for me. It is alway nice to see former students become outstanding citizens and reach the goals they set forth to accomplish.....it makes me proud!! I have always trusted the Elhart Campus when it came for me to find a vehicle. I did not have KC as a student, but he made sure that I felt welcome as well. Troy worked with the mentioned people as well. He did what he could as well to make sure my experience was top notch. This whole team should get a 5 star rating every time.......THANK YOU!!!!!! They stay on top of everything, God bless you all!!!! And I hope you all have a Very Merry Christmas!

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Comfortable atmosphere. Very Friendly. Trusting Sales and Financial People. Wide Variety of Nice low mile Auto from Trucks to Cars for you to pick from. And they even stayed late for us. And the financial department department was amazing. Made our purchase Great

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It was a great experience all the people involved with the deal were great .the sales person Conrad Riquelme was very knowledgeable of the truck I bought

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"Great experience "

- jimchiesa Verified Customer

First rate in every aspect of the new car purchase. The best dealership that I have ever had. From the initial contact to the deal process and delivery. The experience was first class.

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"Purchase of used vehicle"

- sircjchase Verified Customer

First class operation ! Very friendly staff, purchase process was very easy. I would recommend elhart to anyone looking for a new or used vehicle. Thank you so much....love my new truck.

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"The best!!"

- LindaLou Verified Customer

They were the lowest price for what I was looking for in the area .....and they really give you the red carpet treatment!! No pressure!!

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"Worth the Drive"

- angielew1 Verified Customer

I have been driving Hyundai vehicles for over 20 years, but have never had good luck with the service at the dealership here in Kalamazoo. After I went through some financial trouble in 2009 my Elantra decided to fall apart on me, so I was struggling to decide what to do about replacing it. Then I remembered a letter I had received from Elhart offering to work with me despite my credit issues, so I decided to give them a try. I expected to drive home with an old, beat up used car, but walked out with a brand new vehicle. From then on I was hooked with Elhart and I never hesitate to go back there every time my lease expires and I need a replacement. The service I receive every time I drive up is outstanding, and I have recommended them to several people over the years. Plus, I really love their involvement in the Be Nice campaign. That shows they care about more than just selling cars.

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