Corbin Garza | Page 6

Staff was awesome and helped me thru buying my new car. I would recommend it I would recommend it More

by JLUNA628 Verified Customer Verified Customer

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Was surprised about the level of tasks involved in returning a leased vehicle with the intent to purchase. All those tasks only contribute to additional costs in the purchase and finance of the leased returning a leased vehicle with the intent to purchase. All those tasks only contribute to additional costs in the purchase and finance of the leased vehicle. $3k for receiving, inventory, vehicle “make ready” on top of the unit valuation doesn’t add value to the customer experience. Although there’s no price negotiation, going through sales seems to be unnecessary. I suggest a value add process review (kaizen) to make it easier for a customer going through this process and have a more enjoyable customer experience. More

by NMEZA1 Verified Customer Verified Customer

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