Corey Isaac | Page 4

Professional It, is and always a great experience at Grubbs Infiniti. The atmosphere is always calm, the employees a staff are nice and vary helpful. This a place It, is and always a great experience at Grubbs Infiniti. The atmosphere is always calm, the employees a staff are nice and vary helpful. This a place where you can enjoy your wait. More

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Outstanding service ! The workers are extremely knowledgeable. They have great attention to the fine details of the vehicle as well as it's needs and taking care of the c ! The workers are extremely knowledgeable. They have great attention to the fine details of the vehicle as well as it's needs and taking care of the clients is a top priority to them. They always get me in and out very quickly. Would highly recommend going here for anything you need! More

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Great Customer Service First of all I would love to start out by saying I love y’all vehicles!I came to your location to purchase a QX56 but left there with a G37s because I First of all I would love to start out by saying I love y’all vehicles!I came to your location to purchase a QX56 but left there with a G37s because I was told in 2017 by one of your salesman that if I keep the car for 18 mths I could come and get my Qx56 so I did.But when I got there it was a whole different story so I left there unhappy but I didn’t give up.I came across a review that Corey was the best so I call Corey and I’m so glad I did.Corey&Jerry change my life.They have the best customer service ever I will tell everybody about them and when I need anything I will always contact them!They the only one I would like to deal with and will recommend them to anyone that’s looking for a vehicle and really good customer service.I will forever be grateful for Corey&Jerry they both change my life!Love you guys lots! More

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Management not concerned about isolated customer service iss The following letter was emailed to Grubbs Infiniti CEO George Grubbs III, Comptroller Gary Anstice, General manager Wes Hays, Sales Manager Joe Oday; The following letter was emailed to Grubbs Infiniti CEO George Grubbs III, Comptroller Gary Anstice, General manager Wes Hays, Sales Manager Joe Oday; After researching and securing pre-financing, my husband and I reached out to Grubbs Infiniti in hopes of purchasing a pre-owned QX80. The sales person, Chris Faul confirmed the vehicles availability and sales manager Joe Oday helped finalize the OTD price. Less than an hour later, both Chris and Joe phoned to advise us the vehicle's sale had been rescinded as someone else was interested in this same SUV but was physically there to secure the sale. Wow! What type of organization thrives on these types of business practices? Livid, I phoned the main desk several times requesting to speak to the general manager, Wes Hays (who never returned my calls). After several unsuccessful attempts to reach Wes Hays, I was finally put in contact with the company's comptroller, Gary Anstice. I explained my dilemma and Gary agreed to look into the matter and contact me back. Several hours passed and I had not heard back from Gary, I decided to follow up to see if a resolution had been made. Gary explained that purchase of the QX80 was made prior and had since been finalized. I inquired why he had not called me back to inform me of what had taken place. Gary explained it was simply a bad situation that unfortunately did not have a happy ending. At this point, I was convinced that no one at Grubbs had any intentions on stepping up to the plate to make this right or even assisting us with purchasing a vehicle. This was absolutely the worse buying experience I had ever had. Not once did ANY member of management phone us directly to apologize for the inconvenience. In fact, during my prior conversation with Joe Oday, he basically indicated this was a done deal. It was not until we phoned back into your store and spoke with Corey Isaac that our experience took a 180 degree turn. Corey was professional, trust worthy and most importantly he returned calls as promised. Something no other Grubss Infiniti employee had done. Nowadays, purchasing a car is a hug investment and there are a wide array of auto dealers that are vying for the consumers business by ensuring a remarkable customer experience during the buying and servicing process simply because they understand the importance of how customer service and sales run hand in hand. Although Grubbs is a huge player in the auto industry, embracing the importance of providing a remarkable customer experience is vital to success. Not only because the voice of the customer can be heard across a wide range of platforms but because it's simply the right thing to do. I'm thankful that Corey took the baton and turned a completely unfulfilling experience into a pleasant and satisfying one. We are pleased with our vehicle purchase and feel secure that Corey will assist us in handling the post purchase concerns regarding minor, unforeseen damages to the truck. In closing, I would like for all you to understand, it's not just about the product you provide but about the relationships you build with customers. To date, I have not heard hare to tail from George Grubbs III or any Grubbs Infiniti member of management. I figure, a single car purchase isn't worth the trouble of ensuring good customer service. More

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Best Car Buying Experience Ever I spoke to Adolfo on the phone and told him what car i wanted, provided my information, and told him my financial goals. I was upfront with him and he I spoke to Adolfo on the phone and told him what car i wanted, provided my information, and told him my financial goals. I was upfront with him and he was upfront with me. By the time I arrived at the dealership Adolfo and Corey already had 4 options picked out for me. He made the process seamless for me, I did not have to be hassled with games regarding pricing, everything was very straight forward, and I walked out with the car i wanted that best fits my finances. I will be recommending all my friends and families, plus, I would gladly by a car from Adolfo & Corey in the future. More

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