Easy to work with.
People stayed late to deliver the car. How ever, did not fill the new car with gas and did put on the front license plate
People stayed late to deliver the car. How ever, did not fill the new car with gas and did put on the front license plate
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by nduren
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Nov 02, 2026 -
Crest Cadillac responded
Thank you for sharing your feedback. We are glad you found the process easy and appreciated the team staying late to deliver your vehicle. We regret that the fuel level and front license plate did not meet your expectations. Your comments are valuable as we continue working to provide a smooth delivery experience.
It was a quick and seamless process.
Corey helped get the numbers where I wanted them and got me the exact vehicle that I wanted.
Corey helped get the numbers where I wanted them and got me the exact vehicle that I wanted.
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by Smoothcross
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Nov 02, 2026 -
Crest Cadillac responded
Thanks for sharing your experience. We’re glad Corey helped make the process quick and seamless while finding the exact vehicle you wanted and working within your preferred numbers. We appreciate your feedback and are pleased you had such a positive visit.
They were amazing and made the process so easy, it just
felt right Amazing experience
felt right Amazing experience
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by LEMERSHEILA87
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Oct 21, 2026 -
Crest Cadillac responded
Thank you immensely for sharing this! It means a lot to hear that the process felt smooth and comfortable from start to finish. We work hard to make sure every visit feels that way, and it sounds like we were able to do that for you. We hope to see you again!
From the salesman to the finance representative--best
customer service I've ever received at a dealership.
customer service I've ever received at a dealership.
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by Teresa
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Oct 16, 2026 -
Crest Cadillac responded
Thank you for sharing this, Teresa! Hearing that your experience stood out as the best you've had at a dealership means a lot to us. We work hard to make sure every step of the process, from the sales floor to the finance office, feels smooth and welcoming. We hope to see you again!
The full extent of the purchase agreement was not spelled
out clearly
I now feel that I made a bed purchase
out clearly
I now feel that I made a bed purchase
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by MILESTERRY76
Verified Customer
Verified Customer
Sep 23, 2026 -
Crest Cadillac responded
We take your feedback seriously, and we're sorry to hear you feel this way about your purchase experience. This is not the type of experience that we strive to provide, and we understand your frustration. We would like the opportunity to learn more about your experience and work toward a resolution. Please reach out to Caleb Brosin at CBrosin@vtaig.com so we can discuss this further.
One other best dealership I have ever been to real
professional gets the job done
professional gets the job done
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by Hello
Verified Customer
Verified Customer
Aug 27, 2026 -
Crest Cadillac responded
We are grateful for the kind words and for taking the time to share your experience. It means a lot to hear that our team came across as professional and focused on getting things done for you. We hope to see you again whenever you need us.
Corey was amazing.
However, there was trash left in my refrigerator, and someone’s toll tag was still on my windshield. My “new” car had over 500 miles on it. I’ve boug
However, there was trash left in my refrigerator, and someone’s toll tag was still on my windshield. My “new” car had over 500 miles on it. I’ve bought a used Cadillac with less miles than my “new” one.
Also, upon further looking, it looks like someone also ate some sort of sticky Asian snack in the passenger seat. There was sticky residue left in the door pocket with a torn label stuck to it. Not sure what the snack was, because the label was in a foreign language.
I do not think that salesmen or anyone should be able to drive a $188k car around town. But to trash it up and someone not even catch that. It also had sticky spots around the cup holders on the carbon pieces so it blended in and was unnoticeable. But it definitely should have been cleaned thoroughly before handing it over to us. I was highly disappointed. But that had nothing to do with Corey. He was awesome!
Oh, and the chick in finance kept telling my husband he couldn’t refinance the vehicle for at least 10 months so it wouldn’t hurt his credit… but he owns his own home, we have over 10 vehicles, and just financed a $188k Escalade, I’m pretty sure he didn’t need financial advice from this lady. We refinanced it the following Monday with an interest rate that was 1/2 of the one we got at the dealership.
Just do better, y’all.
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by Madeleine Crow
Verified Customer
Verified Customer
Jul 16, 2026 -
Crest Cadillac responded
We are sorry to hear that your experience did not meet your expectations, Madeleine. The condition you described upon receiving your vehicle is something we take seriously, and we understand your disappointment. This falls short of the standard we want every customer to experience, and we hear your concerns. It is great to know that Corey made a positive impression, and we will be sure to pass that along to him. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Caleb Brosin at CBrosin@vtaig.com so we can discuss this further.
Good overall.
Corey was very friendly and polite. There were additional charges not listed on CarGurus even thought it said including dealers fees and we were told
Corey was very friendly and polite. There were additional charges not listed on CarGurus even thought it said including dealers fees and we were told the work was already performed. The only additional problem was a lengthy wait to complete the transaction and they couldn't take payment the way our lender sends payments (via wire) and so that caused additional delays. We ended up spending 4 hours on what should've taken 1 hour. Everyone at the dealership was friendly.
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by GARY@TOWKINGWACO.COM
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Jun 25, 2026 -
Crest Cadillac responded
Thank you for sharing your experience with us! We are glad to hear that the team made a positive impression and that you found everyone to be friendly and welcoming throughout your visit. It is wonderful to know that your overall experience was a good one.
We appreciate you highlighting the concerns around the additional charges, the wait time, and the payment process. Your feedback is genuinely valuable, as it helps us continue to improve the experience we provide to our customers. We hope to have the opportunity to serve you again in the future, and we trust that your next visit will be even smoother from start to finish.
User friendly!
Personable! They work to get to know the Clients needs to provide best possible feedback.
Personable! They work to get to know the Clients needs to provide best possible feedback.
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by STASIEB
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Jun 25, 2026 -
Crest Cadillac responded
We are absolutely thrilled to hear about your experience with us! Knowing that our team took the time to truly understand your needs and provide personalized feedback means a great deal to us. That is exactly the kind of service we strive to deliver to every client who walks through our doors.
Thank you so much for taking the time to share your kind words. We look forward to welcoming you back and continuing to provide you with the attentive, client-focused experience you deserve.
They made it quick and easy buying process with no
haggling or hidden fees. Corey and Josh were great to work with
haggling or hidden fees. Corey and Josh were great to work with
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by CHRISTOPHERCOURTPRESCOTT
Verified Customer
Verified Customer
Jun 11, 2026 -
Crest Cadillac responded
We are overjoyed to hear about your positive experience with our team! It's wonderful to know that Corey and Josh provided you with exceptional service and made your car buying process smooth and straightforward. We truly value customers like you who take the time to share their feedback.
Your comments about our transparent approach with no haggling or hidden fees reflect the honest and professional service we strive to deliver every day. Thank you for choosing Crest Cadillac, and we hope you enjoy your new vehicle for many years to come.
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