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Crest Cadillac

Overview Employees Reviews (108) Inventory (75)

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Crest Cadillac

Name: Crest Cadillac
Address: 6280 State Hwy 121, Frisco, TX, 75034, US
Telephone: (469) 919-5551
Rating: 3.7

3.7

108 Lifetime Reviews

6280 State Hwy 121, Frisco, Texas 75034 Directions

Sales: (469) 919-5551

Service: (469) 808-1880

Parts: (469) 808-1880

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Good

63% Recommended

3.7

108 Lifetime Reviews

Customer Service

Quality of Work

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Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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About Crest Cadillac - Cadillac Sales & Service in Frisco DSC_7504.JPG For 30 years, Crest Cadillac has provided its customers with true value and a superior lineup of luxury vehicles. However, what really distinguishes us from your average Frisco or Dallas Cadillac dealership is our uncompromising dedication to providing matchless customer service. Simply put: We work with a high level of integrity and are committed to making sure each and every customer is treated with the utmost respect and courtesy. Our approach to doing business has made us one of the leading Cadillac dealerships in the Dallas-Fort Worth area for three decades and we don't intend to change anytime soon! We'll treat you like family, because you are, and as part of our family you are entitled to phenomenal deals and exceptional service - whether on the sales floor, in the finance department, at our auto repair center or in any other area of the dealership. When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock! Our lineup includes a variety of luxury vehicle options, including the new 2017 Cadillac ATS, XT5, CTS, CT6, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just

Top Reviewed Employees

Daniel Durbin

Fleet Sales Manager

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James Freel

Service Director

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Hussain Jafri

Cadillac Sales Consultant

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David Sung

Cadillac Sales Manager

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Latest Reviews

August 06, 2019

"Great Service Advisor"

- SLCSatisified

I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. He offered to send road side service but I was able to start the car after charging it for about an hour and drove into the dealership. Bryan immediately got me in and offered to drive me to work. I have never had to worry about my Escalade's service when I leave it in Bryan's care. The service performed by the service technicians has always been top notch. As far as that goes everyone at Crest has been great to work with. Tremendously Satisfied

Employees Worked With

James Freel

5.0

Daniel Durbin

5.0

Other Employees : Gene

September 27, 2018

"Terrible Service!!!"

- samm

I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have run flats and was told it was safe to drive on the flat. I was put in touch with a service guy named Bryan. Bryan told me not to bring my car in because he did not have my tire in stock and actually the tire was backordered from manufacturer. He also indicated that he was not going to authorize a loaner due to the extent of time it might take to get a loaner. This part I understood. What I did not understand was his unwillingness to help guide me through what to do. I asked him about a similar tire in another brand. He told me, “I don’t have any tires in your size in stock”! Really? In all of DFW not a single tire in my size? Then he proceeded to tell me to get a tire from Discount Tire! Unbelievably terrible service. Bryan could care less that I was stranded and did not know what to do about getting a tire. He was rude and very unprofessional. I asked to speak with manager but had to leave a message which was never returned. I will NEVER buy another car from Crest Cadillac!!

Employees Worked With

Bryan

September 10, 2018

"satisfied"

- 350zboy

Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer.

Employees Worked With

Kenneth Augustadt

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