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Crest Cadillac

3.7

108 Lifetime Reviews

6280 State Hwy 121, Frisco, Texas 75034
Call (469) 919-5551

Top Reviewed Employees

Daniel Durbin, Fleet Sales Manager, Crest Cadillac

Daniel Durbin

Fleet Sales Manager
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rated
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James Freel, Service Director, Crest Cadillac

James Freel

Service Director
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rated
Employees need five ratings before we can calculate an accurate rating.
Hussain Jafri, Cadillac Sales Consultant, Crest Cadillac

Hussain Jafri

Cadillac Sales Consultant
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rated
Employees need five ratings before we can calculate an accurate rating.
David Sung, Cadillac Sales Manager, Crest Cadillac

David Sung

Cadillac Sales Manager
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rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

August 06, 2019

"Great Service Advisor"

- SLCSatisified

I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. He offered to send road side service but I was able to start the car after charging it for about an hour and drove into the dealership. Bryan immediately got me in and offered to drive me to work. I have never had to worry about my Escalade's service when I leave it in Bryan's care. The service performed by the service technicians has always been top notch. As far as that goes everyone at Crest has been great to work with. Tremendously Satisfied

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Employees Worked With

Other Employees : Gene

September 27, 2018

"Terrible Service!!!"

- samm

I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have run flats and was told it was safe to drive on the flat. I was put in touch with a service guy named Bryan. Bryan told me not to bring my car in because he did not have my tire in stock and actually the tire was backordered from manufacturer. He also indicated that he was not going to authorize a loaner due to the extent of time it might take to get a loaner. This part I understood. What I did not understand was his unwillingness to help guide me through what to do. I asked him about a similar tire in another brand. He told me, “I don’t have any tires in your size in stock”! Really? In all of DFW not a single tire in my size? Then he proceeded to tell me to get a tire from Discount Tire! Unbelievably terrible service. Bryan could care less that I was stranded and did not know what to do about getting a tire. He was rude and very unprofessional. I asked to speak with manager but had to leave a message which was never returned. I will NEVER buy another car from Crest Cadillac!!

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Employees Worked With

Bryan

September 10, 2018

"satisfied"

- 350zboy

Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer.

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Employees Worked With

Kenneth Augustadt

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Photos & Amenities

  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Television
  • Valet Parking
  • Vending Machines
Crest Cadillac, Frisco, TX, 75034