So the saga continues with the incompetence at Weir
Canyon. I’ve been to your location once on September 4th for service. I made the appointment speaking to someone in the service department about a mo
Canyon. I’ve been to your location once on September 4th for service. I made the appointment speaking to someone in the service department about a month in advance. I received a text message confirmation the day prior. I arranged childcare and drove from chino hills on the morning of my appointment only to be told that the service department was closed. No one had the decency to call customers prior to completely disrupting the day with your error. And still to date, no one from Weir Canyon has followed up with me to offer any sort of apology or explanation. I had written off any future communication with Weir Canyon but alas here we are again. I received a text message Monday calling me “Douglas” and thanking me for choosing them. On Wednesday I received a text message and phone call from a service member telling me my vehicle is ready for pick up. Uhhh…I am not Douglas, nor is my husband, and we did not drop off a vehicle with you. Do me a favor Weir Canyon—delete any of my information from your system. You’re a joke.
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by Beth
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Tritz
Oct 16, 2023 -
Weir Canyon Honda responded
Beth,
We're disappointed to read this. At your earliest convenience, please contact me and I'd be happy to remove you from our contact list.
Regards,
Corey Smith
Service Director
CoreySmith@weircanyonhonda.com
Joshua was quick and persistent to help me with my repair
thanks again weir canyon Honda
thanks again weir canyon Honda
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by Nawaz
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Oct 13, 2023 -
Weir Canyon Honda responded
Thank you for sharing your rating! We are proud of Joshua for working hard to ensure your Honda was properly cared for. We hope it's running like new!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
I have always received the best customer service and care
when taking my car to Weir Canyon. I have nothing but positive things to say.
when taking my car to Weir Canyon. I have nothing but positive things to say.
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by lauriehirschl
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Oct 11, 2023 -
Weir Canyon Honda responded
We strive to deliver quality service and we love to hear our team always ensures you're taken care of here. We look forward to keeping your Honda running like new!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
Always helpful.
The service is exceptional and they even got an Uber ride home when my car broke down late in the day !
The service is exceptional and they even got an Uber ride home when my car broke down late in the day !
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by michellecorcoran
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Oct 09, 2023 -
Weir Canyon Honda responded
We are so happy to hear our team always exceeds your expectations, Michelle! Thank you for choosing Weir Canyon Honda!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
Great fast friendly reception with service for A1 oil
change under 45 minutes. Thank you!
change under 45 minutes. Thank you!
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by mensa0505
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Oct 09, 2023 -
Weir Canyon Honda responded
We are so happy to hear our team delivered a quick & seamless service visit! Until next time!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
Wonderful service and a great atmosphere while waiting.
Highly recommend. I’m always very pleased. Thank you Marc, Mike and Brian.
Highly recommend. I’m always very pleased. Thank you Marc, Mike and Brian.
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by FunAge
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz, Marc and Mike
Oct 06, 2023 -
Weir Canyon Honda responded
We're so happy to hear that you had a positive experience with us. Thank you for your kind words!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
They were very friendly, reasonably priced, the service
was fast,ad was done efficiently,
Thanks all.
was fast,ad was done efficiently,
Thanks all.
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by NABILBOCTOR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Oct 03, 2023 -
Weir Canyon Honda responded
We love to hear you enjoyed your visit! Until next time!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
I like Honda service, they do a good job and explain what
needs to be done.
needs to be done.
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by YWP79632
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Oct 03, 2023 -
Weir Canyon Honda responded
We appreciate your stellar rating! We strive to deliver 5-star service & thrilled to hear we've delivered. Until next time!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
Mark was excellent, my car was done real fast an it runs
great,an they cleaned it
great,an they cleaned it
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by jlovoy1218
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Oct 03, 2023 -
Weir Canyon Honda responded
We love to hear your service visit went seamlessly as we strive to deliver quality experiences to everyone who steps through our doors! Visit us again soon!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
Excellent service attention to detail.
The service was performed in a timely manner and everything explained correctly
The service was performed in a timely manner and everything explained correctly
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by Olimd2
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2023 -
Weir Canyon Honda responded
We love to hear you enjoyed your visit and we're so proud of our team for taking care of you. Visit us again soon!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
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