No team work in service.
Won't answer questions. Cold people , no clear answers . Suck.
Won't answer questions. Cold people , no clear answers . Suck.
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by felixyex
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz, Most
Jul 19, 2023 -
Weir Canyon Honda responded
Felix,
We are discouraged to read about the lack of service you are receiving and would like the opportunity to learn more about where we've fallen short. Please contact me at your earliest convenience. I look forward to speaking with you.
Regards,
Corey Smith
Service Director
CoreySmith@weircanyonhonda.com
Took my car in on Saturday 8th at 8:30 in the morning,
said it would be done by 5:00. When I would call the dealership voicemail would be full so had to drive there to find out my car wasn't ready, they f
said it would be done by 5:00. When I would call the dealership voicemail would be full so had to drive there to find out my car wasn't ready, they found another problem. Okay so had to wait for Honda Care to respond. On Thursday Darrel called said Honda was going to help with 30% of cost to fix. I gave him the go to do it, said it would be done that Thursday night never heard from him. Friday on the way back from Riverside I stopped at the dealership to find out what was going on because I couldn't get ahold of anyone..again. Finally someone took pity on me because I was very upset about the lack of communication and a Brian called me when I got home and was very apologetic about the way I was treated and said my car would be done that night. Picked it up Saturday morning. I bought the car at this dealership and won't be going back.
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by SUSNBALL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Jul 18, 2023 -
Weir Canyon Honda responded
Susan,
This is extremely discouraging to read, as it's important that we are keeping our guests updated on the status of their vehicles. It's clear that did not happen and that is something we will need to address with our team, so something like this isn't repeated. Thank you for bringing this to our attention and when you have an opportunity, please contact me, as both your satisfaction and your business are extremely important to us.
Regards,
Corey Smith
Service Director
CoreySmith@weircanyonhonda.com
Excellent customer service and I am very satisfied with
the quickness and quality of repairs completed without having an appointment!
the quickness and quality of repairs completed without having an appointment!
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by badfish007
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz, Marc Wiseman
Jul 18, 2023 -
Weir Canyon Honda responded
Thank you for your stars! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
They are the best dealer that I have done business with.
Bought my last 2 cars at weir canyon Honda and am planning to buy another one soon
Bought my last 2 cars at weir canyon Honda and am planning to buy another one soon
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by PETERSPELLMAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Jul 18, 2023 -
Weir Canyon Honda responded
We strive for feedback like yours, Peter! Thank you for choosing Weir Canyon Honda, we look forward to continuing to take care of all your auto needs! Until next time.
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
We are very pleased, with the service we get at this
dealership overall everyone is very helpful. Especially Marc Wiseman
dealership overall everyone is very helpful. Especially Marc Wiseman
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by alnkam1922
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ed Martinez, Brian Tritz
Jul 18, 2023 -
Weir Canyon Honda responded
Thank you for your stars! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
I am really satisfied with the service received,
especially the nice way Joseff deal with customers.
especially the nice way Joseff deal with customers.
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by Mike
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Jul 13, 2023 -
Weir Canyon Honda responded
We love to hear our team ensured you left a satisfied customer, Mike! Thank you for choosing Weir Canyon Honda!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
Service advisor was a great help.
All was good with everything we needed to have checked.
All was good with everything we needed to have checked.
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by mimih01
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Tritz
Jul 13, 2023 -
Weir Canyon Honda responded
We strive to deliver quality service and we're so proud of our team for ensuring a 5-star visit. We hope all is well!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
Amazing service!
They are top notch. Consistently do a great job every time we use the service department.
They are top notch. Consistently do a great job every time we use the service department.
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by Rayelway
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz
Jul 11, 2023 -
Weir Canyon Honda responded
Thank you! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon!
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
Marc is the best service writer.
Always has the customers best interest and is knowledgeable.
Always has the customers best interest and is knowledgeable.
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by RETROMOM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Tritz, Marc Wiseman
Jul 13, 2023 -
Weir Canyon Honda responded
Marc's a great asset to us here and it's no surprise that he takes great care of you. We'll be sure to share this 5-star review with him and we are looking forward to seeing you at your next service visit.
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
had a great service.
I had some misunderstanding, but it's been took good care of.
I had some misunderstanding, but it's been took good care of.
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by Leemyung
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Tritz
Jul 13, 2023 -
Weir Canyon Honda responded
Lee,
We're happy that this misunderstanding was resolved and you are satisfied. Please let us know should you ever need anything. We're always happy to help.
Regards,
Mike Russell
General Manager
mikerussell@weircanyonhonda.com
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