Cox Auto

It is difficult to rate this service as a whole. This is because the service was both good and bad depending on the service provider. First, the service advisor, Joe M., was very good both in accomm This is because the service was both good and bad depending on the service provider. First, the service advisor, Joe M., was very good both in accommodating my appointment and providing an advisor discount. Second, my service as described with my online appointment was an oil change, multi-point inspection, and check the recall I had been notified of. The oil change was completed. When I asked for the multi-point inspection, I was told the technician did not complete it BUT everything looked good. NOT acceptable! I had just purchased this used van and it was important to get information about it like tread ware, brake ware etc. Nothing was mentioned about the recall. So, advisor = 5 and technician = 1, thus the rating of 3. As a customer of 10 years with Berlin City, my first encounter with ECODrive was not what I had been accustomed to. More

by asdetoro Verified Customer Verified Customer

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Fast and convenient service. Randy Stewart is always attentive and makes sure my experience is top notch. Randy Stewart is always attentive and makes sure my experience is top notch. More

by edsam3 Verified Customer Verified Customer

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The staff was very knowledgeable and helpful. They communicated with me through the entire process and were very helpful They communicated with me through the entire process and were very helpful More

by bjohnsonmachine Verified Customer Verified Customer

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Dropped the truck off because of a number of concerns. I have an aftermarket extended warranty. A lot of items were not covered. I asked them to only repair what was covered. In the meantime a recall nee I have an aftermarket extended warranty. A lot of items were not covered. I asked them to only repair what was covered. In the meantime a recall needed to be addressed, I was told they would do that. Since they were going to do an alignment, I asked them to switch the worn tire with the spare, they said they would. I asked what everything would cost. They told me. When I picked the truck up, TEN WEEKS LATER, (it took less than a week to do everything) I was charged MORE THAN 2X THE AMOUNT!!! I was then lied to, because they never switched the worn tire. When I went back in, I was told in a very snappy tone, "I didn't charge you for it". My answer was, you shouldn't have lied to me. I now am questioning the work that was done. I spoke with the GM twice, he hasn't gotten back to me! More

by linda Verified Customer Verified Customer

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The staff are very professional and helpful. They were able to work on my vehicle at the schedule time and did a great job. I would recommend Ecodrive to anyone looking for prompt and courteou They were able to work on my vehicle at the schedule time and did a great job. I would recommend Ecodrive to anyone looking for prompt and courteous service. More

by GLWESTCOTT Verified Customer Verified Customer

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Great service friendly departments clean waiting rooms Great coffee and snacks and reasonably priced excellent value Great coffee and snacks and reasonably priced excellent value More

by cdumoulin1 Verified Customer Verified Customer

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Great customer service and very mindful of everyone’s time. Would highly recommend Drew for all future needs. time. Would highly recommend Drew for all future needs. More

by William Patten Verified Customer Verified Customer

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We were treated very professionally and work was done quickly! So different from our last dealership experience quickly! So different from our last dealership experience More

by plplourde Verified Customer Verified Customer

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The sale person was total awesome to work with , he did an amazing job at selling us the truck . But I am still missing the the floor mats and I never heard back from anyone on this an amazing job at selling us the truck . But I am still missing the the floor mats and I never heard back from anyone on this More

by curtmccarson Verified Customer Verified Customer

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Biggest rip off that I have ever encountered. Tried to state that I had to replace a perfectly good gas tank and fuel pump for a seal that just need to be replaced between the two Tried to state that I had to replace a perfectly good gas tank and fuel pump for a seal that just need to be replaced between the two More

by KEENEMATT336 Verified Customer Verified Customer

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