Sergey Zakharchenko

It is difficult to rate this service as a whole. This is because the service was both good and bad depending on the service provider. First, the service advisor, Joe M., was very good both in accomm This is because the service was both good and bad depending on the service provider. First, the service advisor, Joe M., was very good both in accommodating my appointment and providing an advisor discount. Second, my service as described with my online appointment was an oil change, multi-point inspection, and check the recall I had been notified of. The oil change was completed. When I asked for the multi-point inspection, I was told the technician did not complete it BUT everything looked good. NOT acceptable! I had just purchased this used van and it was important to get information about it like tread ware, brake ware etc. Nothing was mentioned about the recall. So, advisor = 5 and technician = 1, thus the rating of 3. As a customer of 10 years with Berlin City, my first encounter with ECODrive was not what I had been accustomed to. More

by asdetoro Verified Customer Verified Customer

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Fast and convenient service. Randy Stewart is always attentive and makes sure my experience is top notch. Randy Stewart is always attentive and makes sure my experience is top notch. More

by edsam3 Verified Customer Verified Customer

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I left my car overnight for service the next day. When calling 2 hours after scheduled appt to see if my car was completed I was notified that my car never actually went in for scheduled service and When calling 2 hours after scheduled appt to see if my car was completed I was notified that my car never actually went in for scheduled service and they would not be able to get in till the next day. I would have expected a phone call when they didn't see me at the service appt, and service would have seen that the car and keys were there from the night before. More

by princess31472003 Verified Customer Verified Customer

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Referred to by a friend. Took care of all the issues that came up. Very thorough, efficient and communicative. Took care of all the issues that came up. Very thorough, efficient and communicative. More

by RobertWV Verified Customer Verified Customer

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The staff was very knowledgeable and helpful. They communicated with me through the entire process and were very helpful They communicated with me through the entire process and were very helpful More

by bjohnsonmachine Verified Customer Verified Customer

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Dropped the truck off because of a number of concerns. I have an aftermarket extended warranty. A lot of items were not covered. I asked them to only repair what was covered. In the meantime a recall nee I have an aftermarket extended warranty. A lot of items were not covered. I asked them to only repair what was covered. In the meantime a recall needed to be addressed, I was told they would do that. Since they were going to do an alignment, I asked them to switch the worn tire with the spare, they said they would. I asked what everything would cost. They told me. When I picked the truck up, TEN WEEKS LATER, (it took less than a week to do everything) I was charged MORE THAN 2X THE AMOUNT!!! I was then lied to, because they never switched the worn tire. When I went back in, I was told in a very snappy tone, "I didn't charge you for it". My answer was, you shouldn't have lied to me. I now am questioning the work that was done. I spoke with the GM twice, he hasn't gotten back to me! More

by linda Verified Customer Verified Customer

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The Service Technicians are very friendly and helpful. They completed my service in a timely fashion. They completed my service in a timely fashion. More

by iaffemt Verified Customer Verified Customer

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The staff are very professional and helpful. They were able to work on my vehicle at the schedule time and did a great job. I would recommend Ecodrive to anyone looking for prompt and courteou They were able to work on my vehicle at the schedule time and did a great job. I would recommend Ecodrive to anyone looking for prompt and courteous service. More

by GLWESTCOTT Verified Customer Verified Customer

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Great customer service and very mindful of everyone’s time. Would highly recommend Drew for all future needs. time. Would highly recommend Drew for all future needs. More

by William Patten Verified Customer Verified Customer

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Saling process when well, salesman knew about the truck. He give me good advise on financing. In couple of hours everything was done the ways I wanted. He give me good advise on financing. In couple of hours everything was done the ways I wanted. More

by frechettejeffrey Verified Customer Verified Customer

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