Craig Book
Craig Book at Carriage Ford

Craig Book

Service Advisor

Carriage Ford

908 Lewis & Clark Parkway
Clarksville, IN 47129

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4.8
27 Reviews
4.8

27 Reviews

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27 Reviews of Craig Book

September 12, 2025

Dealership Rating
Employee Rating

Offered me complementary brakes and rotors on the used vehicle I purchased and completed the service in 24 hours. More

by Jestrin5385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 15, 2024

Dealership Rating
Employee Rating

Excellent customer service… personnel were accommodating, friendly and knowledgeable… Have vehicles serviced and repaired and will continue in the future. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson, Amanda Jeffries

September 21, 2024

Dealership Rating
Employee Rating

I went to dealer for service without appointment and they worked me in and finished service within 2 hours and had me out. I have purchased 5 vehicles at this dealer and have been taken care of each time. I More

by Tommiegordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 08, 2024

Dealership Rating
Employee Rating

Great service! Valet pickup is perfect and well communicated. People are very helpful and friendly More

by Papaw fleck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson

July 25, 2024

Dealership Rating
Employee Rating

Got me in and out quickly, everyone was friendly and I’m confident in their work. More

by uhljason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson

February 02, 2024

Dealership Rating
Employee Rating

Always been a great ford dealership. Been treated with respect for over 40 years. Will always recommend them. I've bought many vehicles from them and the service has been extremely good. More

by vandcdeckard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 23, 2023

Dealership Rating
Employee Rating

it sucks these are the rudest people i have ever dealt with will not be back to purchase another vehicle if it was the last dealership left to purchase a vehicle from i would take up walking More

by dkbaxter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Thompson

Jul 26, 2023

Carriage Ford responded

We sincerely apologize we did not meet your expectations, and would like to investigate further so we can do everything possible to rectify the situation. In order for us to investigate further we will need a little more information from you. Please reach out to us by email with your full name, and best contact number to amanda@carriageford.com or marty@carriageford.com. We look forward to hearing from you soon.

June 02, 2023

Dealership Rating
Employee Rating

Came in without an appointment. My rear passenger window would not close. I asked if they could roll it up for me until I could get an appointment to have it repaired I was in the More

by art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson

Jul 26, 2023

Carriage Ford responded

Art, Thank you for taking time to share your experience. We are happy we could help, and truly appreciate your kind words. If we can help with anything in the future please do not hesitate to reach out.

September 12, 2022

Dealership Rating
Employee Rating

Terrible service,terrible customer service. They leave rags and other thing in your car and under your hood. Please avoid this place!! More

by Jdfordman0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt Thompson

June 24, 2021

Dealership Rating
Employee Rating

Marty Book is a great man. He had Lindsey Gilland help me with my purchase of a 2019 Ford Escape. I am thrilled with my car. Lindsey was great too! She is competent in her knowledge about Ford vehicles. Wo More

by Toni
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Thompson, Lindsey Gilland

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