Craig Bull

Our salesman Craig was outstanding - from the start of the sale to the finish! This was the most straightforward vehicle purchase I've ever made. the sale to the finish! This was the most straightforward vehicle purchase I've ever made. More

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I had my upholstery unravelling so I took in the RAV4 to see what they could do for me. I met with service manager Tim Scully and he told me it look like it had been cut. I told him no one has been in the b see what they could do for me. I met with service manager Tim Scully and he told me it look like it had been cut. I told him no one has been in the back except a few groceries and a dog on a blanket. He told me he had someone who could fix it and would give me a call. I never got a call. I set another appt and this time spoke to another service manager and I was basically told it was my fault, it would them money to replace, and that I was on my own. This is not what I expected from American Toyota, and not how I expected a manufacturers issue to be handled More

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The salesman, Graig Bull, was a pleasure to work withThe The salesman, Graig Bull, was a pleasure to work with The finance person, Brandon, was not. He never gave me a simple, complete picture of how vario The salesman, Graig Bull, was a pleasure to work with The finance person, Brandon, was not. He never gave me a simple, complete picture of how various figures, fees were arrived at. It was not until the final purchase agreement that he told me where my deposit was included. If I had had a clear detailed lise, I may have made a different decision. Finally, someone has to teach the detailers how to clean windows! The car came to me with a film on the widows that "glows" in the early morning when the sun is low. It is like the windows were dried with a dirty rag. More

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I used the Costco Auto Program to buy a Toyota Highlander and it connected me to LHM American Toyota in Albuquerque and Craig Bull who is their sales representative for Costco Auto Program sales. He did and it connected me to LHM American Toyota in Albuquerque and Craig Bull who is their sales representative for Costco Auto Program sales. He did an excellent job. He was personable, knowledgeable, and a good communicator. The process was very smooth, straight forward and open. And, unlike many car dealerships, it came with no surprises. We test drove a lower trim level since it was available and then Craig found in the future production database a car in the color and trim we wanted and seemed to arrange a trade for it so he could get it for us . He showed us the Costco prices and completed a complete detailed cost estimate of the complete purchase price with fees, taxes , any dealer costs etc included. I had been shopping for a car for over a month and declined car offers from at least 3 other dealerships due to very high prices. I found the out the door total Costco Program American Toyota price to be extremely fair and reasonable. We made a small down payment and and waited for the manufacturing and shipping of the vehicle which Craig said to expect in late July. Craig sent occasional emails to include ones notifying us when it had actually been made and when it had been shipped. By 22 July Craig called us and later was demonstrating and explaining the features of our new car to us. We worked with Brandon in finance to complete the paperwork. We had a preapproved Bank of America car loan he was able to process quickly with no issues. He professionally explained some optional packages that were available and what situations they were beneficial in. The American Toyota representatives were professional and straight forward with no surprises to attempt to change the price from the estimate. My wife and drove off in a nice new vehicle pleased as could be with the product, the service, and the absolutely straight forward and open buying and pricing process. If you have had as many unpleasant experiences in car dealerships as I have over the decades, just do yourself a favor and avoid more of them by using the Costco Auto Program to buy a car from Craig Bull at American Toyota. More

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They were all courteous and helpful and didn't pressure us at all Thank you for the good service and keeping us safe in our old car. us at all Thank you for the good service and keeping us safe in our old car. More

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I was completely pleased with my purchase experience of a certified pre-owned Toyota Corolla. Everyone I encountered was knowledgeable, patient and professional. Thanks LHM! certified pre-owned Toyota Corolla. Everyone I encountered was knowledgeable, patient and professional. Thanks LHM! More

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I see the service is terrible. Three times and they still not fix the problem. They are very polite and very respectful but I don’t think they know what they’re doing. not fix the problem. They are very polite and very respectful but I don’t think they know what they’re doing. More

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Told the service man my air conditioning is not working, just getting hot air. He told me that it would be $195.00 to run the test, but he would then put it toward the bill if they repair it. So after on just getting hot air. He told me that it would be $195.00 to run the test, but he would then put it toward the bill if they repair it. So after on hour he comes out and said, that I had a leak and I must of repaired it, because it was not leaking any longer, but I need freon and it would take 2 hours. So I waited. When he said, your car is done. $600.00 ?? What???? For 2 cans of freon? $195.00 for the test + $199.00 for labor + $200.00 for the freon????? Paid and left More

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Very helpful I am still a bit traumatized by the accident that totaled my 2017 Camry. Hybrid. Chris Pederson made buying a replacement a pleasant and productive ex I am still a bit traumatized by the accident that totaled my 2017 Camry. Hybrid. Chris Pederson made buying a replacement a pleasant and productive experience. Thank you. More

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Great Service!!! The service Dept. to me is the most important part of a dealership!! If they take care of me I come back for service and will come back when I need The service Dept. to me is the most important part of a dealership!! If they take care of me I come back for service and will come back when I need a new car!! Larry Miller on Alameda St. has taken great care of my car and my needs. I could not ask for more!!! Thanks Larry Miller American Toyota!!! More

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