Craig Caissie
Craig Caissie at Land Rover Sudbury

Craig Caissie

Service Manager

Land Rover Sudbury

83 Boston Post Rd
Sudbury, MA 01776

Contact Me
not yet
rated
2 Reviews
not yet
rated

2 Reviews

Write a Review

2 Reviews of Craig Caissie

April 16, 2025

Dealership Rating
Employee Rating

My experience could not have been worse. Matt in service and the tech slow walked my repair. Matt repeatedly lied to me for two days. When confronted with his inconsistent statements Matt bl More

by Gunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stacia Pikul, Matthew Maillet

Apr 17, 2025

Land Rover Sudbury responded

Thank you for your feedback, and we are sorry we were not able to fulfill your expectations, even conducting the repair of the tire at no cost to you. Should you ever decide to give us another opportunity, we will strive to provide a better experience. Thank you.

Apr 17, 2025

Gunny responded

You mention the 10 minute tire plug repair. You do not mention my 3.5 hour wait while Matt and tech chased down a vaguely described oil leak. The estimated cost to repair this phantom leak was $5000. FYSA, I had no oil leak, might be faulty sensor, but definitely no leak. Please cease responding Craig. Your aggressive handling of this issue was reprehensible and nothing short of bullying. Additionally, service person Matt M doesn’t even have a nodding acquaintance with the truth.

January 22, 2025

Dealership Rating
Employee Rating

Ben in the Service Department is a pleasure to work with. Down to earth and always willing to go the extra mile to ensure my satisfaction. More

by Richie Boo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luiz Augusto Angelo , Ben Kamerman

Jan 23, 2025

Land Rover Sudbury responded

Thank you for the kind review, Richie - Ben will be so happy to hear it! We appreciate you trusting the Land Rover Sudbury team with your service needs and look forward to seeing you again next time!

Dealership Inventory (179 Vehicles)

used 2021 BMW X5 car, priced at $34,998
2021 BMW X5
used
Phytonic Blue exterior
8 speed automatic
All-wheel Drive
new 2025 Land Rover Defender 110 car, priced at $83,613
2025 Land Rover Defender 110
new
Santorini Black exterior
Automatic
AWD
new 2025 Land Rover Defender 110 car, priced at $69,268
2025 Land Rover Defender 110
new
Tasman Blue exterior
Automatic
AWD
used 2023 Land Rover Defender 110 car, priced at $64,498
2023 Land Rover Defender 110
used
Santorini Black exterior
8 speed automatic
4x4
new 2025 Land Rover Defender 110 car, priced at $73,723
2025 Land Rover Defender 110
new
Santorini Black exterior
Automatic
All Wheel Drive
used 2024 Land Rover Defender 110 car, priced at $99,998
2024 Land Rover Defender 110
used
Carpathian Gray Premium Metallic exterior
8 speed automatic
4x4