Craig Goess, Jr

BUYER BEWARE OF MANAGEMENT! This place definitely started off 5plus stars! Our salesman was phenomenal. He worked with us from a distance on a very specific vehicle that we w This place definitely started off 5plus stars! Our salesman was phenomenal. He worked with us from a distance on a very specific vehicle that we wanted (that is hard to find) constantly sending pictures and any requested information. He stayed late on Saturday to let us test drive and even got us purchase paperwork done in the last few closing moments. It came time to pay for the vehicle and my husband was ready to wire the money, but our salesman didn't have wire instructions and it was too late to get them, I guess. So, our salesman told us that we could just close the deal on Monday. Everything is going perfect! On Monday, our salesperson sends us the papers to sign and we send them back and the last thing I hear from him is that everything is "good" in his words. I think nothing more of it as it's a Monday and I'm swamped at work. That's where the five stars end. I have a missed call Tuesday morning from Toyota and I'm sure they are just calling to finalize things so we can go get the car. Oh no - imagine my surprise when they say the vehicle was "mistakenly sold" to somebody else Monday night!!! How does this even happen?? Our salesperson didn't even know about this. I spend most of the day trying to return the missed call of the GM who never does answer my call. But in the midst of being on hold for the GM, some sales manager ends up picking up the call. He was one of the absolute rudest people I have ever dealt with. He proudly and rudely tells me he sold that vehicle and there's nothing to talk about. I remind him I was actually waiting to talk to the GM. He continues to be loud and abrasive. He tells me that I never had the money to pay for the car (which I reminded him that we were ready to wire the funds and it was his dealership that could not receive our funds for whatever reason). He gets louder and angrier and asks if I ever worked in sales (which I told him I have) and asks how I would handle the situation (which I tell him how I have handled that exact situation before). And you guessed it - he just gets louder and angrier. It's obviously a guilty conscience at this point. I then ask him what time he sold this vehicle and he tells me 6:00. We sent our paperwork in that morning. Of course, this manager hangs up on me as his final show of unprofessional and immature ways. So, he sells this vehicle 6-7 hours AFTER we had already signed papers! And our salesperson had already left for the day so he - a MANAGER - goes behind his salesperson's back after he left, voids all his work, and just sends this vehicle out the door without telling anyone! Tuesday morning the salesperson comes in to find the vehicle is gone?? How in God's name is somebody this unprofessional, rude, and immature in management?? I have spoken to a LOT of people in my years in business and have never been talked to so rudely and unprofessionally as this manager. He was like toddler tantrums all over again. Needless to say, we did not and will not purchase a vehicle from this place. It's a shame because their staff are all great, their management is awful. How does a manager do that to his salesperson? He just basically stole money straight from his salesperson. What kind of leader does that? And I have left multiple messages for the GM but have not heard back from him either. This place has so much capability to be amazing if they just had some good leadership. You might be OK to buy from here if you had cash in hand. But if you are wiring money or getting a loan - forget about it. This manager will make sure that doesn't happen. Take your business to Goldsboro, Jacksonville, Rocky Mount, Raleigh or anywhere with different management! My heart still hurts for our salesperson who worked so hard for us only to be completely dumped on by his manager. More

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Great experience! I bought a 2024 camry and love everything about it. The process was seamless and everyone was very attentive. I bought a 2024 camry and love everything about it. The process was seamless and everyone was very attentive. More

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Ricky provided me with a stress free experience. I will be a repeat customer. Thank you for all your help. And i have a hybrid the day after we had a.gas shortage. be a repeat customer. Thank you for all your help. And i have a hybrid the day after we had a.gas shortage. More

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I negotiated to buy the red Tundra (with 17 year sales veteran William) that is currently on the lot. I agreed to all their terms and their price. Five minutes later they called me to back out of the deal veteran William) that is currently on the lot. I agreed to all their terms and their price. Five minutes later they called me to back out of the deal because they didn’t want to complete a repair (replace the windshield) which they had already schedule to complete at that price. I said ok and walked away. The next day they contacted me and said they talked to the owner about it and asked if I would buy the truck for the same price if they replaced the windshield. I again agreed to purchase the truck. They then stopped communicating with me until I reached the sales manager Sonny on the phone who said they made a mistake both times. Doesn’t seem like a mistake. Seems more like a choice. Especially when he then said he would sell me the truck for $2k more than what was agreed. This is the worst customer experience I have ever received with what is supposed to be a legitimate car dealership. I cannot recommend this dealership knowing they will blatantly bait and switch prices. More

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WE OWE Sold me car with a crack windshield and would not repair or replace. Car front bumper was repaired or repainted but was not disclosed in Carfax or sa Sold me car with a crack windshield and would not repair or replace. Car front bumper was repaired or repainted but was not disclosed in Carfax or sale. Did not honor dealership "we owe". If I could give the car back I would. More

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Beautiful XLE! I couldn't be happier with my "new" 2017 Camry! It is everything I had hoped for and the dealership was outstanding to work with. The salesman was wa I couldn't be happier with my "new" 2017 Camry! It is everything I had hoped for and the dealership was outstanding to work with. The salesman was warm, considerate and helpful in every way, even though the sale occurred at the end of a busy Saturday afternoon. There was no pressure to buy and I felt the integrity and professionalism from everyone with whom I worked. The acquisition of this little "buggy" made the trip from my home in Savannah well worth while. I highly recommend Greenville Toyota to anyone looking for a vehicle! More

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Needed more time Everything was wonderful until I was getting ready to go home. I wanted to know how to use all the features and buttons on the car. The employee that Everything was wonderful until I was getting ready to go home. I wanted to know how to use all the features and buttons on the car. The employee that I worked with didn’t act like he had the time to help me and this bothered me. The employee was really good and helpful up until that time. He was really nice! More

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Wonderful Experience Ricky is an awesome sales consultant. The process was painless and he made my experience great. Ricky allowed me to tell him what i was looking for an Ricky is an awesome sales consultant. The process was painless and he made my experience great. Ricky allowed me to tell him what i was looking for and he was able to make it happen. More

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Greenville Toyota is the best. I recently purchased a new car from Greenville Toyota. From the very first, everyone was extremely friendly and listened to what I wanted. Ricky wen I recently purchased a new car from Greenville Toyota. From the very first, everyone was extremely friendly and listened to what I wanted. Ricky went out of his way to get us the car we wanted at a great price. Craig was extremely helpful with the trade-in value they gave me. I would definitely recommend Greenville Toyota to my family and friends. I have no complaints about the sales department or the service department, which I dealt with when I had my previous car. Thanks for the great customer service and the professionalism of everyone I dealt with. More

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Shortest time ever This was the shortest time I've ever had in purchasing a car. Salesman was very courteous and everything was great. Edward Cornell was the best. This was the shortest time I've ever had in purchasing a car. Salesman was very courteous and everything was great. Edward Cornell was the best. More

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