Willie Burazin

Cecilia listened to us on what we were looking for and needed. She worked for us on getting the best deal for our trade and price of the new truck. Very knowledgeable and answered all of our questions. needed. She worked for us on getting the best deal for our trade and price of the new truck. Very knowledgeable and answered all of our questions. If you're looking for a vehicle go to Lake Chevrolet and talk with Cecilia. More

Report | Print

Failed to disclose crucial parts that needed replacement when purchased including the battery, the timing kit, brakes, rotors and the entire exhaust system (which was completely rusted through). The "brand when purchased including the battery, the timing kit, brakes, rotors and the entire exhaust system (which was completely rusted through). The "brand new top of the line" (their words, not mine) didn't;t even last 5 years. What is even more pathetic is that in 6 years, I didn't even put 40k miles on it, never missed an oil change and kept in a garage when not in use to protect to from bad weather. So much for, "top of the line" Let me guess, the "guaranteed lifetime warrantee on the exhaust system was a complete lies as well? Utterly failed to diagnose the scraping/knocking noise the car makes that was reported to them nearly on day one, which they have repeatedly denied even though one of their own mechanics listed it on the receipt for my very first oil change. It still makes the noise 6 years later (lots of witnesses) and they still refuse to take accountability for it. Then for some unknown reason, the dealership calls and mocks me about it and when I confronted the associate it about it, he disconnected the call. The manager refused to come to the phone blaming it on an alleged, "AI system" that for some reason answers as Pam, doesn't identify itself as an answering service and is sentient enough to giggle when a customer is frustrated and can't seem to recognize when a call is urgent and transfers to random voicemails (10 times!) without a single employee answering any of them. The manager never called back despite all the urgent messages and then claimed to be the victim because I expressed my frustration at their lack service and extreme lack of accountability. Months later, they STILL show no remorse and still refuse to offer no solutions or take any accountability. I want my money back for this of junk and the money from the repairs I was forced to pay due to their failure to disclose. I will take the money and purchase from a competitor. A person can't get much worse service than this. It looks like I'll be seeing their big GM bosses in court due to this dealership's complete and utter failure in both sales and service. BUYER BEWARE!!! More

Report | Print

Joe Crespo was very easy to work with. He was honest and upfort about the whole process. He was honest and upfort about the whole process. More

by angel.robles1982 Verified Customer Verified Customer

Report | Print

Cecilia was a lovely person to work with very knowledgeable understanding and just fun made everything easier knowledgeable understanding and just fun made everything easier More

Report | Print

Good customer care and good communication with their customers and very knowledgeable staff members who are always polite customers and very knowledgeable staff members who are always polite More

by dwoz1 Verified Customer Verified Customer

Report | Print

I have leased 3 vehicles at Lake and I'm impressed by the level of knowledge and expertise exhibited by all of the personnel at the dealership. From the initial point of contact (sales), to the service writ level of knowledge and expertise exhibited by all of the personnel at the dealership. From the initial point of contact (sales), to the service writers, and the financial services employees who all project a professional demeanor but who are, at the same time friendly, and take whatever time is needed to answer any / all questions a customer has. Thank You, Tim Brzezinski More

by tim.brzezinski Verified Customer Verified Customer

Report | Print

I’ve always had a good experience with Lake Chevrolet, which is what keeps me coming back. The salesman are very friendly, very helpful and answer all your questions. which is what keeps me coming back. The salesman are very friendly, very helpful and answer all your questions. More

by Lisaolbinski Verified Customer Verified Customer

Report | Print

Everyone was very helpful, kind and understood my needs in a new vehicle. The process went smoothly. in a new vehicle. The process went smoothly. More

by Kpeters Verified Customer Verified Customer

Report | Print

Justin was incredible. He was very kind, knowledgeable, great sense of humor. He made buying a car enjoyable He was very kind, knowledgeable, great sense of humor. He made buying a car enjoyable More

by bikethebigone Verified Customer Verified Customer

Report | Print

Very professional service group, excellent communication as to vehicle status as well. Complete confidence the work will be done right the first time and on time. Just bought another vehicle from this dea as to vehicle status as well. Complete confidence the work will be done right the first time and on time. Just bought another vehicle from this dealership BECAUSE their service group is outstanding. More

by pep Verified Customer Verified Customer

Report | Print