Craig Santandrea | Page 9

The new dealership facility is very nice and has a large comfortable waiting area for service. Greg was very nice and professional. I was very pleased with the wait time for my service. I was however surpri comfortable waiting area for service. Greg was very nice and professional. I was very pleased with the wait time for my service. I was however surprised to see all mask-less employees, event if they were vaccinated. More

by LAB6946013 Verified Customer Verified Customer

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My experience with the service department shows an utter lack of care for their customer's time. I made an appointment for Monday 10/4 at 7:30 AM (the first appointment of the day) for an old change. Whe lack of care for their customer's time. I made an appointment for Monday 10/4 at 7:30 AM (the first appointment of the day) for an old change. When I made the appointment I asked how long the service should take and was told about 45 minutes. I arrived at 7:15 to ensure that I would be first in line. At 7:30 I met with the service writer and I went to the waiting room. At 8:30 I asked how much longer only to be told that a meeting was called and my car had not even entered the service bay yet. I was very annoyed and asked for a manager. The manager's response was I'm sorry about the miscommunication. I replied that this was not about miscomminaction, this was about a total lack of communication or care about their customer's time. I will admit that after expressing my displeasure the service manager did provide me with a loaner car so that I could get to work, and they did the service without charging me. This service department needs to recognize that their customers also have places to be and cannot be expected to sit at the dealership indefinitely. More

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Everyone was polite and answered all our questions. The new dealership was beautiful, clean and comfortable. new dealership was beautiful, clean and comfortable. More

by KARENG0 Verified Customer Verified Customer

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Always a good experience here!!! Craig goes above and beyond with service!!! Will definitely be back for all our cars (4) needs!!! beyond with service!!! Will definitely be back for all our cars (4) needs!!! More

by MOMMYC650 Verified Customer Verified Customer

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They always do a great job assisting me especially when I bring my BMW. The staff is very accommodating. bring my BMW. The staff is very accommodating. More

by Sabrina Verified Customer Verified Customer

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Beautiful new facility! Service people were great and friendly. Stayed and waited for the vehicle with comfortable area. friendly. Stayed and waited for the vehicle with comfortable area. More

by ROBERTW5 Verified Customer Verified Customer

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Everything was great. Great atmosphere. Friendly staff. My service advisor, Craig, was superb. My car was completely clean when I left because of Craig. Fantastic!! My service advisor, Craig, was superb. My car was completely clean when I left because of Craig. Fantastic!! More

by RXMAN84 Verified Customer Verified Customer

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Very modern, very clean and great employees. The breakfast area had a great assortment of goodies. I would highly recommend this establishment. Alyssa and Craig were both excellent. breakfast area had a great assortment of goodies. I would highly recommend this establishment. Alyssa and Craig were both excellent. More

by jama-61 Verified Customer Verified Customer

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I find Mohawk chevy to be very accommodating to my trucks maintenance schedule. The people are very knowledgeable with the the products they sell and the maintenance they have to offer. maintenance schedule. The people are very knowledgeable with the the products they sell and the maintenance they have to offer. More

by horickiii Verified Customer Verified Customer

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The staff at Mohawk Chevrolet (Greg, Don, Theresa, amongst others) were all awesome ! Amiable, attentive, genuine. Everything you want from a dealership when having car trouble. I can’t thank them eno amongst others) were all awesome ! Amiable, attentive, genuine. Everything you want from a dealership when having car trouble. I can’t thank them enough ! More

by JORR2 Verified Customer Verified Customer

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