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Craig Servo
Craig Servo | Page 30
Service Advisor
Lorenzo Nissan Ft. Lauderdale
1051 S Federal Hwy
Fort Lauderdale, FL 33316
463 Reviews
463 Reviews
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463 Reviews of Craig Servo
Verified Customer
October 31, 2023
Mr. Graig Servo is an excellent professional. He took the time to sit with me to review my account. My extended warranty was expired and he referred me to the correct department to renew it . When I received time to sit with me to review my account. My extended warranty was expired and he referred me to the correct department to renew it . When I received my car it was very clean outside and inside. I recommend Mr. Servo and this location for your car service. More
by EVQ311
October 28, 2023
Craig was friendly and helpful from our very first interaction. Car drop off and pick up was smooth and shuttle service was wonderful to have as an offer. interaction. Car drop off and pick up was smooth and shuttle service was wonderful to have as an offer. More
by fultonwildlifepix
Other Employees Tagged: Nestor Alvarez
October 26, 2023
I love this dealership and travel across town to have my vehicle serviced here. Wasn’t happy with the 4-1/2 hour wait time for an oil change but maybe the next time it will be better. Craig is a knowledgeab vehicle serviced here. Wasn’t happy with the 4-1/2 hour wait time for an oil change but maybe the next time it will be better. Craig is a knowledgeable service advisor so the wait was well worth it. And I love my salesperson Jean. The staff is very friendly and kind. Thanks! More
by SYLVIAHALL74
Other Employees Tagged: Jean
October 15, 2023
Vehicle was sold without being properly inspected and serviced. 2 recalls and without preventive maintenance i.e oil change and brake fluid flush. Top off fluids. Possibly an isolated incident. Chain b serviced. 2 recalls and without preventive maintenance i.e oil change and brake fluid flush. Top off fluids. Possibly an isolated incident. Chain broke between sales and service department. Sale staff was made aware along with the GM. An Appointment was made for the next day. I arrived at the dealership at 0730. Service Manager instead of immediately remediate the issues. Held the car at a bay without being worked/assigning a tech from 0730 to 1130. Then sent someone to tell me that the vehicle will not be ready until the next day because its a 5 hour job. They lost 3 hours without assigning it to a tech. It should be noted that the GM had previously instructed him the day before to take care of the vehicle/issues upon arrival at the dealership. Service Manager failed to do so then argued when I pointed out the lack of customer service and unwillingness to remedy the issue. I decided to stay on site while the vehicle was being worked on. Loss trust that the job will be performed without involving upper management. which I did. Service Assistant Manager Craig did keep me informed. He was professional, respectful and showed care. The dealership has a new GM, who showed interest and took responsibility. He definitely was key in getting the service performed. Also Gino and Alex were of great help and assistance during sale and repairs. Other staff were friendly and some took the time to check on me. Dealership waiting area is clean and offers coffee and water. Hopefully this was an unusual situation. More
by mattald23
Other Employees Tagged: Nestor Alvarez, Alex Bazan, Gino Decunto, GM 5 stars
October 12, 2023
Craig was very informative about what was needed, he also called me regarding additional service that needed to be performed and my car was ready ahead of schedule! called me regarding additional service that needed to be performed and my car was ready ahead of schedule! More
by ANGIEHORN37064
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