Cristian Mendez
Cristian Mendez at Corwin Ford of Tri-Cities

Cristian Mendez

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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3.9
8 Reviews
3.9

8 Reviews

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8 Reviews of Cristian Mendez

September 30, 2025

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We took the car in for a recall that has been on the books for a year and a half at least and then they would not fix it so this is a bunch of crap. More

by MRSDIRT_BIKER
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Recommend Dealer
Yes
Sep 30, 2025

Corwin Ford of Tri-Cities responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Angela Hancock, Service Manager

September 26, 2025

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Reviews Corwin Ford Tri-Cities Reviews Corwin Ford Tri-Cities Service Google review summary 5 4 3 2 1 3.5 (43) Reviews All truck7 oil5 voicemails3 f-1503 +6 Sort by Most releva More

by jeff
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2025

Corwin Ford of Tri-Cities responded

Thank you, Jeff, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If possible, please send us a message with your contact information so we can reach out to you. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark in this instance. Angela Hancock, Service Manager

September 26, 2025

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This review is of the Service Department. I had my 2018 F350 in the shop for a tailgate recall. After some initial communication issues with the service department they did get the vehicle More

by jeff
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

Corwin Ford of Tri-Cities responded

Thanks, Jeff, for sharing your thoughts about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

September 12, 2025

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Adrian is a great representative for Corwin Ford. He made a normally unenjoyable experience less daunting. Kudos to him More

by SDEAN2
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 12, 2025

Corwin Ford of Tri-Cities responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Corwin Ford of Tri-Cities! Niko Armijo, General Manager

September 12, 2025

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Employee Rating

Good place to buy a vehicle. Buying a new car is one of my least favorite things to do. Adrian made it less horrible. Kudos and extra thanks to Adrian. He’s a great representativ More

by SDEAN2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 12, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Niko Armijo, General Manager

September 08, 2025

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Very unprofessional too chaotic no communication to the customer no updates, not very educated on the recalls department More

by Cool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 08, 2025

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Angela Hancock, Service Manager

September 06, 2025

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Christian was very helpful and quick to respond to questions. I was shocked and upset at the cost for “diagnostics” that were done. 2 separate diagnostics were done at the same visit and it cost over More

by bprocter85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2025

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Angela Hancock, Service Manager

August 20, 2025

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Employee Rating

The dealership's experience and knowledge is always needed by me. Thank you for your upstanding service. More

by GRAMIEX6
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Demetrio Castaneda

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