Cristian Sanchez | Page 3

Maus Nissan of New Port Richey responded

¡Felicitaciones por la compra de tu nuevo Kicks en Maus Nissan, Alejandro! Agradecemos su confianza y le agradecemos sus amables palabras. Estamos encantados de que esté tan feliz y esperamos poder servirle en los años venideros; Entonces, háganos saber si hay algo que podamos hacer por usted. ¡Gracias por ser parte de nuestra Familia Maus y que tengas un día muy bendecido! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your new vehicle from us at Maus Nissan, Chris! We appreciate your trust, and thank you for your kind words. Baja always does a phenomenal job taking care of our guests - thanks for recognizing him! We are overjoyed that you are so happy, and look forward to servin g you for years to come - so please let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on your recent purchase of not 1, but 2 new vehicles from us at Maus Nissan, Roberto! This makes your 4th purchase from us, over the years! We honored by your continued trust, and we thank you for your kind words. Aaron and Matt always do a fantastic job taking care of our guests - t hank you for recognizing them! We look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Alec, we can see that you were upset, and apologize for your frustrations. And we agree with you - the detail was terrible, and no one double-checked it before delivering it to your door. That is why we profusely apologized, and offered to get it re-detailed for you, re-gassed up, and nearly anythin g else to help make it right. All people involved were addressed, internally. There was no gaslighting intended; however, just the sales person not wanting to lose your business over a detail mistake that was fixable. Again we apologize for what happened, and especially for your wasted time. If you have any other questions, don't hesitate to ask, and we'll be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your new Jeep Compass from us at Maus Nissan, Charlene! We appreciate your continued trust, and we thank you for taking the time to leave us this review! JP, and all our staff, are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDifference! We are thrilled that you are so happy, and look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your brand new 2024 Titan from us at Maus Nissan, Mr. Travis! We appreciate your continued trust, and we thank you for your kind words! Baja does a fantastic job taking care of our guests - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Thank you for being such an important part of our Maus Family, enjoy your new truck, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

Sir, no one scammed you. Your vehicle was sold to you over a year ago, at wholesale-to-the-public pricing. Unfortunately, you attempted to trade out of the vehicle now, only to discover that it had depreciated in value, after a year and many more miles later, and that you currently owe more than it' s cost in the market. We have no control over the market, and it might just not be the best time for you to trade. As far as your ability to refinance to lower your interest rate and/or payment: you are free to ask any lender, but it will always be subject to their approval, and will take into consideration many factors, including your credit, again, which we have no control over. As far as communication is concerned- we are very responsive, and will be happy to reach out to you, again. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan of New Port Richey responded

Mr. Tyson, we can see that you are frustrated, and apologize for any inconvenience. We are having management look into the history of this, to see if there is anything more that can be done to assist you. Please let us know if you have any other questions, and we will be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your new vehicle from us at Maus Nissan, LTS! We appreciate the opportunity to earn your trust, and we thank you for your kind words. While we were sorry to hear about your hurricane hardships, we were glad that we were able to help! Cristian does a phenomenal job taking care of our guests - thanks for recognizing him! We look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Welcome to our Maus Family, and God bless! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Maus Nissan of New Port Richey responded

At Maus Nissan, we love our customers, and glad that it shows! Please let us know if there's ever anything we can do for you, and we'll be happy to help! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138