Cristina Berrier | Page 18

Had a scheduled brake job, and recall work that ended up needing a spark plug replacement also needing a spark plug replacement also More

by Eric Schuster Verified Customer Verified Customer

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The service department is terrific except the female service tech who had no idea what features my edge had. I told her the problem and she was trying to tell me how my tailgate should function. Needles service tech who had no idea what features my edge had. I told her the problem and she was trying to tell me how my tailgate should function. Needless to say this is the second edge I've had and I know perfectly well how the tailgate should work. She's lucky she's not on the sales floor because nobody would buy anything from her. I'm not the first customer who isn't happy with her. Now if you ask me about Pat or Bruce that is a completely different story. They both are respectful of the buying power women have. I do so miss seeing Dale Johnson when I stop. He was one in a million and will never be replaced. I will continue to be use Owatonna Ford (will always be the name to me). Smiles are a nice thing and never become outdated. More

by helena7628 Verified Customer Verified Customer

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Chris did a fantastic job getting our vehicles completed and returned in a very timely manner! and returned in a very timely manner! More

by mikejbeaver Verified Customer Verified Customer

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I made an appointment for a recall. Then had my engine light go on, (not related to the recall). I went to auto zone, got a diagnosis, and brought it to the dealership and got more info Then had my engine light go on, (not related to the recall). I went to auto zone, got a diagnosis, and brought it to the dealership and got more information. A service manager, ( not Chris) explained the issue could be 1 of 2 things. He stated the costs to resolve the issue would cost $385 up to $425 which included the $150 diagnostic fee. And usually takes between 1/2 - 1 hr to replace/restore. The day of my appointment I brought my vehicle in at 11:00 am. I told them to call after the recall was taken care of to get permission for any other expenses needed. I got a call around 3pm from Chris stating the recall was almost complete and the other issue would cost $537, and my vehicle would be available around 6 pm. How much does this dealership charge per hour? My purge replacement cost me $380 in labor fees alone. I feel I was lied to about the costs/ labor involved and the time it took to complete. I will never return, not even for an oil change. More

by Slwilliams1934 Verified Customer Verified Customer

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Had date wrong for Appt. She Had bad words with my wife. Did not clean up bottom of jeep where oil is. Said they had to drain oil but did not change? She Had bad words with my wife. Did not clean up bottom of jeep where oil is. Said they had to drain oil but did not change? More

by saxtonfamily1 Verified Customer Verified Customer

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Owatonna ford is always beens so great to us! We have purchased our last 3 vehicles through them We have purchased our last 3 vehicles through them More

by brentandmichellejones Verified Customer Verified Customer

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Pleasant and Friendly people. Nice environment. Personal and professional staff. Knowledgeable and answered my questions. Quality service! Nice environment. Personal and professional staff. Knowledgeable and answered my questions. Quality service! More

by Wjb.bunkers Verified Customer Verified Customer

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Always friendly and willing to help. Always fast and reliable on the oil changes. Great dealership to work with. Always fast and reliable on the oil changes. Great dealership to work with. More

by Bob Verified Customer Verified Customer

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Things went good. They did a nice job. Will be back. Thanks for the fast service They did a nice job. Will be back. Thanks for the fast service More

by denmar2680 Verified Customer Verified Customer

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I always have a good experience visiting Owatonna Motor Co. The staff is always friendly and helpful. Co. The staff is always friendly and helpful. More

by hogate Verified Customer Verified Customer

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