Crystal Abbott

Beyond incompetent. Bought a car and a platinum warranty. My horn died, brought it in for warranty work. Called ahead to get a loner. Denied it despite promising they Bought a car and a platinum warranty. My horn died, brought it in for warranty work. Called ahead to get a loner. Denied it despite promising they were always ready if i needed them for warranty work. Asked them to pick a day that wont be busy and I can wait instead. They picked 2pm on a friday. Get there- wait over an hour. Service woman was basically excited to tell me my car wasn't under warranty and all the costs would be out of pocket. My car was pulled out and back in the lot before we spoke. I explained that before i even brought the car in- it had the platinum warranty. She didn't care. I had to go upstairs, find the dude in finance that sold it to me, bring him down to service and have him explain it was covered. She said oh, well.. your car is out in the lot and other people are in for service now. You have to wait. Its now 2+ hours. I was xxxxxx, because if they checked the warranty or listened to me- they would still have the car in the service bay. I had to go find a sales guy to advocate for me to get a loaner car. They finally gave me one and told me that none of this was their fault. The GM of the dealership called me that night, apologized and promised it would be fixed FIRST THING Monday. Monday rolls around 9, 10 ,11, 12, 1, 2pm... Not even touched. According to them, they are stil waiting to see if the warranty is approved- despite knowing IT IS FROM YOUR FINANCE DEPARTMENT. I need a $20 part replaced under a $3500 extended warranty. Why is this so insanely difficult. If anyone did their job like they were supposed to, Id have my car. instead I have a $3500 warranty no one can honor, i have a car in a kia dealer lot and a stupid PIECE OF CRAP kia sportage loaner car. I hate you kia. I fully understand why people now say kias are good cars, but their dealers ruin them. More

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Crystal is an awesome representative service, she was very informative to let me know what services if I needed right away. The time frame of finishing my service was in a great time Thank you 😊 very informative to let me know what services if I needed right away. The time frame of finishing my service was in a great time Thank you 😊 More

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Everything went well. The oil. change was done in a timely fashion would highly recommend The oil. change was done in a timely fashion would highly recommend More

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Came in with front rotor issue and was repaired as expected. Smooth breaking now.Thank You. expected. Smooth breaking now.Thank You. More

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Thoughtful and helpful service reps. Really easy to schedule and service completed on time. Car returned washed and ready to go. Really easy to schedule and service completed on time. Car returned washed and ready to go. More

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Very professional and always courteous. The service is fast and you can wait comfortably in the waiting area. Also they will do a shuttle to the nearest mall, good option to wait. Will br The service is fast and you can wait comfortably in the waiting area. Also they will do a shuttle to the nearest mall, good option to wait. Will bring my car back. More

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Everyone has been very efficient and friendly to work with; excellent customer service in the service department with a very clean and comfortable waiting area with; excellent customer service in the service department with a very clean and comfortable waiting area More

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Bridgewater Kia is the best! ! I had car trouble and drove my car into lot. A service rep approached me immediately and directed my car through the service door. Then I met with C ! I had car trouble and drove my car into lot. A service rep approached me immediately and directed my car through the service door. Then I met with Crystal and she was absolutely terrific!! I have never experienced the level of service she provided to me. She was so kind and understanding. The whole process went smoothly and I left feeling great! My thanks to Crystal and everyone else who made this experience as stress free as possible! More

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We bought our used Seltos here and now have it serviced here as well. Upscale and organized and great communication. I had service at another Kia place before coming to Bridgewater Kia and it was a horribl here as well. Upscale and organized and great communication. I had service at another Kia place before coming to Bridgewater Kia and it was a horrible experience. I will be sticking with this dealership. More

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Great dealer with exceptionally wonderful customer service. Crystal at this location took care of me and couldn’t be happier. Great job! Thank you. Pete V in Nj service. Crystal at this location took care of me and couldn’t be happier. Great job! Thank you. Pete V in Nj More

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