Crystal Abbott

My first painless dealer service experience! Everyone was extremely professional and helpful. Easy to pay and pickup— would definitely recommend! Everyone was extremely professional and helpful. Easy to pay and pickup— would definitely recommend! More

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Service dept staff is pleasant, helpful and great at keeping you updated on the status of your vehicle! keeping you updated on the status of your vehicle! More

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Great experience with Crystal and Taylor. Been going here for years. Always a pleasure doing business with them. Been going here for years. Always a pleasure doing business with them. More

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The service area at this dealer is exceptional. Whatever type of problem I had it was handled very quickly and efficiently . That’s why I like going there for service. Whatever type of problem I had it was handled very quickly and efficiently . That’s why I like going there for service. More

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Everyone was professional and efficient. Service was performed in a timely manner. Waiting area was pleasant and comfortable. Great job by all. Service was performed in a timely manner. Waiting area was pleasant and comfortable. Great job by all. More

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Bridgewater Kia staff members are very accommodating, professional, personable, polite, and welcoming. Let’s just say that if I got my last car from here (as opposed to Gateway), I’d still have it. They professional, personable, polite, and welcoming. Let’s just say that if I got my last car from here (as opposed to Gateway), I’d still have it. They are thorough with their services and straight forward. You can definitely feel confident that they’re being honest and fair. More

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Beyond incompetent. Bought a car and a platinum warranty. My horn died, brought it in for warranty work. Called ahead to get a loner. Denied it despite promising they Bought a car and a platinum warranty. My horn died, brought it in for warranty work. Called ahead to get a loner. Denied it despite promising they were always ready if i needed them for warranty work. Asked them to pick a day that wont be busy and I can wait instead. They picked 2pm on a friday. Get there- wait over an hour. Service woman was basically excited to tell me my car wasn't under warranty and all the costs would be out of pocket. My car was pulled out and back in the lot before we spoke. I explained that before i even brought the car in- it had the platinum warranty. She didn't care. I had to go upstairs, find the dude in finance that sold it to me, bring him down to service and have him explain it was covered. She said oh, well.. your car is out in the lot and other people are in for service now. You have to wait. Its now 2+ hours. I was xxxxxx, because if they checked the warranty or listened to me- they would still have the car in the service bay. I had to go find a sales guy to advocate for me to get a loaner car. They finally gave me one and told me that none of this was their fault. The GM of the dealership called me that night, apologized and promised it would be fixed FIRST THING Monday. Monday rolls around 9, 10 ,11, 12, 1, 2pm... Not even touched. According to them, they are stil waiting to see if the warranty is approved- despite knowing IT IS FROM YOUR FINANCE DEPARTMENT. I need a $20 part replaced under a $3500 extended warranty. Why is this so insanely difficult. If anyone did their job like they were supposed to, Id have my car. instead I have a $3500 warranty no one can honor, i have a car in a kia dealer lot and a stupid PIECE OF CRAP kia sportage loaner car. I hate you kia. I fully understand why people now say kias are good cars, but their dealers ruin them. More

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Crystal is an awesome representative service, she was very informative to let me know what services if I needed right away. The time frame of finishing my service was in a great time Thank you 😊 very informative to let me know what services if I needed right away. The time frame of finishing my service was in a great time Thank you 😊 More

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Everything went well. The oil. change was done in a timely fashion would highly recommend The oil. change was done in a timely fashion would highly recommend More

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Came in with front rotor issue and was repaired as expected. Smooth breaking now.Thank You. expected. Smooth breaking now.Thank You. More

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