Crystal Lee | Page 2

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you experienced following your recent service visit. We understand your frustration, especially after being without your truck for an extended period and then discovering an additional issue upon its return. We take concerns regarding the care of our customers’ vehicles seriously and appreciate you bringing this matter to our attention. We encourage you to continue working directly with our management team so the situation can be properly reviewed and addressed. Thank you for your feedback and for giving us the opportunity to look into your concerns.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your kind feedback! We’re thrilled to hear our customer service team made you feel right at home. Providing a warm welcome, friendly service, and greeting every customer with a smile is what we strive for every day. We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your kind feedback! We’re thrilled to hear Crystal provided such a great experience by getting you in and out quickly while taking the time to explain everything clearly. Providing efficient service and clear communication is exactly what we strive for every day. We’re especially grateful for your confidence in Crystal and are honored to hear you’ll be looking for her on your future visits. We’ll be sure to share your kind words with her. Thank you for your support and for choosing us!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your wonderful feedback! We’re thrilled to hear our service team provided excellent communication throughout the entire process. Taking the time to explain recommended repairs, obtain approval before performing any work, and keep our customers informed are all important parts of the experience we strive to provide. We’re also glad the loaner vehicle helped make the process more convenient for you. It’s great to know your experience was professional, efficient, and completely stress-free. We truly appreciate your support and thank you for choosing us!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your incredible feedback! We’re honored to hear that Crystal and our team were able to completely change your perspective after the experiences you had elsewhere. Providing exceptional service and treating our customers with the care and respect they deserve is what we strive for every day. It means a lot to know that your experience with your Chrysler Pacifica has been restored through the service you received from our team. We’ll be sure to share your kind words with Crystal and everyone involved. Thank you for trusting us with your vehicle, and we truly appreciate the opportunity to earn your business. Hearing that this was the best dealership experience you've ever had is the highest compliment we could receive!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

We’re glad to hear you can count on our team for dependable service. It means a lot that you continue to trust us with your vehicle, and we truly appreciate your business!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

We appreciate you sharing your experience. While we regret the inconvenience with the key, we’re glad Crystal was able to get another one made for you quickly and help keep things moving.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Andrew Lucas, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 414-8811.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your kind feedback! We’re thrilled to hear your transaction went so smoothly and that our team made you feel like family throughout the experience. That’s exactly the kind of experience we strive to provide for every customer. We truly appreciate your support and look forward to helping you again in the future at Walt Massey Auto.