Crystal Lee | Page 2

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your kind feedback! We’re glad to hear our team was attentive to your concerns and provided a quick, efficient experience. Getting you back on the road as quickly as possible while delivering great service is always our goal. Thank you for choosing Walt Massey Chrysler Dodge Jeep Ram Fiat in Jackson—we truly appreciate your support and look forward to serving you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for taking the time to share your feedback. We’re glad to hear Crystal and your technician provided you with great customer service and took good care of you during your visit. We’re sorry to hear about your experience with the phone call on your first day. That’s not the level of service we strive to provide, and we appreciate you bringing it to our attention. Your feedback will be shared with our team as we continue to improve every part of the customer experience. Thank you for choosing Walt Massey Chrysler Dodge Jeep Ram Fiat in Jackson, and we hope to provide you with a five-star experience on your next visit.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for your kind feedback! We’re glad to hear our team was considerate, caring, and provided you with pleasant and attentive service. Taking care of our customers is always our priority, and we truly appreciate your kind words. Thank you for your patience and for taking the time to share your experience with us. We truly appreciate your business and look forward to serving you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your kind feedback! We’re thrilled to hear your service was fast and efficient and that our team was friendly and helpful throughout your visit. We’re also glad we could help you save with a service discount. Providing great value along with exceptional customer service is what we strive for every day. Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support and look forward to serving you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for taking the time to share your feedback. We’re glad to hear you were pleased with your recent oil change, but we’re sorry to learn about your concerns regarding the previous engine replacement and warranty documentation. We understand why you would want clarification and appreciate you bringing this matter to our attention. We would appreciate the opportunity to review your concerns in more detail and help determine the best next steps. Please reach out directly to James Stephens, Fixed Operations Director at Walt Massey CDJR Jackson, at 601-414-8841. Thank you again for your feedback. We look forward to the opportunity to speak with you and address your concerns.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your kind feedback! We’re glad to hear our team took the time to fully listen to your concerns, made the process easy, and completed your repair quickly. Your recommendation means a great deal to us. Thank you for trusting our team with your vehicle—we truly appreciate your support and look forward to serving you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your kind feedback! We’re thrilled to hear Crystal took such great care of you during your first visit. Making every customer feel welcome and providing exceptional service is exactly what we strive for. We’ll be sure to share your kind words with Crystal—she’ll truly appreciate the recognition. Thank you for choosing us, and we’re honored to have earned your trust. We look forward to serving you for many visits to come!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you experienced following your recent service visit. We understand your frustration, especially after being without your truck for an extended period and then discovering an additional issue upon its return. We take concerns regarding the care of our customers’ vehicles seriously and appreciate you bringing this matter to our attention. We encourage you to continue working directly with our management team so the situation can be properly reviewed and addressed. Thank you for your feedback and for giving us the opportunity to look into your concerns.