Crystal Lee

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Hi, we’re glad Ms. Lee provided such great customer service during your visit to Walt Massey CDJR Fiat. It’s wonderful to know she earned your confidence as your go to person for future visits. Thank you for recommending Ms. Lee.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Staying on schedule and respecting our customers’ time is important to us! We’re glad your oil change and vehicle inspection were handled promptly and that your appointment went as expected. We appreciate you choosing Walt Massey for your service needs and look forward to taking care of your vehicle again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

It sounds like our entire service team worked together to make your visit as smooth as possible! We're glad the technician, parts manager, and service manager were proactive and made sure everything was handled efficiently. We appreciate you choosing Walt Massey and look forward to taking care of you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Being heard and cared for is such an important part of any service visit. We’re happy to know our team took your concerns seriously and provided the courteous, attentive service you deserved. We appreciate you choosing Walt Massey and trusting our team with your vehicle. We look forward to serving you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for your kind words! We're delighted to hear you felt well taken care of and that our service department provided quick, professional service. Delivering a great customer experience from start to finish is always our goal. Thank you for choosing Walt Massey. We truly appreciate your business and look forward to serving you again in the future!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you for your fantastic review! We're honored to hear it has been a long time since you've had such a great experience with a dealership service department. Providing friendly, reliable service that exceeds expectations is exactly what our team strives for. Thank you for trusting Walt Massey with your vehicle. We truly appreciate your business and look forward to serving you again!

Walt Massey Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for your wonderful review! We're thrilled to hear you had such a great experience with our service department and that our team made a positive impression. Providing exceptional service and treating every customer with care is what we strive for every day. We truly appreciate your kind words and your trust in Walt Massey. Thank you for your business—we look forward to welcoming you back for your future service needs!