Crystal Wheeler | Page 7

Exceptional service and communication from all departments. They were able to diagnosis my problem and fix it in a timely fashion. departments. They were able to diagnosis my problem and fix it in a timely fashion. More

by Kswart10s Verified Customer Verified Customer

Report | Print

First time going to salem Acura. Crystal and her boss were so nice and kind to me. I am happy I went to salem Acura. Will keep going Crystal and her boss were so nice and kind to me. I am happy I went to salem Acura. Will keep going More

by ANA Verified Customer Verified Customer

Report | Print

I have been satisfied with the service and convenience of the dealership very collaborative and informative the dealership very collaborative and informative More

by patzer67 Verified Customer Verified Customer

Report | Print

Kevin was a lifesaver! He made a really stressful situation peaceful. He was very professionally, kind, and helpful. He went above and beyond to make me feel comfortable be He made a really stressful situation peaceful. He was very professionally, kind, and helpful. He went above and beyond to make me feel comfortable before and after the repair. Hands down the best service I have ever had. 10/10 recommendations! More

by kliewerr17 Verified Customer Verified Customer

Report | Print

Very nice people and prompt. Good service Fast and easy visit Car was very clean Good service Fast and easy visit Car was very clean More

by mcgonegal2843 Verified Customer Verified Customer

Report | Print

Kevin was great! Very helpful and respectful. Will definitely will come back. 100% recommend they will take care of you! Very helpful and respectful. Will definitely will come back. 100% recommend they will take care of you! More

by Jorge.mesinas Verified Customer Verified Customer

Report | Print

The used car I purchased had an issue the first day I purchased it. The dealer fixed the issue at no charge and gave me a loaner car for the time it took. purchased it. The dealer fixed the issue at no charge and gave me a loaner car for the time it took. More

by N7MAQ Verified Customer Verified Customer

Report | Print

First time using this dealership and was impressed as too how professional the employees are. how professional the employees are. More

by MARKDIEHL52 Verified Customer Verified Customer

Report | Print

I recently visited Acura of Salem to get new tires installed on my vehicle. Although they were able to complete the work, my experience wasn’t exactly pleasant, and I’m hesitant to return.I scheduled installed on my vehicle. Although they were able to complete the work, my experience wasn’t exactly pleasant, and I’m hesitant to return.I scheduled my appointment for early in the morning, taking time off work specifically to get this done. When I arrived at the service bay at opening, no one greeted me. I eventually went inside, where I saw several staff members talking near the coffee machine without acknowledging me. After a while, I had to speak up to get noticed, which felt rather cold. I was then assisted by the service manager, Kevin.Kevin seemed surprised that I had an appointment and had to search through their records to find it. I explained that I had confirmed the appointment over the phone, and specifically booked it for the morning to minimize my time away from work. Unfortunately, Kevin informed me that, due to shared equipment with other vehicles, it could take the whole day to complete. I was frustrated because this information wasn’t provided over the phone, and I had expected the job to take only a couple of hours, as it has at other dealerships.I asked if a loaner car was available, but was told there were none, though they offered a ride. Eventually, Kevin suggested that a technician could drop off my vehicle at my home once the work was completed, which I appreciated. Fortunately, a family member was there to give me a ride to work, so I could leave my car.The work was completed in about four hours, and the invoice was sent to me promptly. I paid and arranged for the vehicle to be dropped off, which happened around 11:30 a.m which caused to miss more time from work than originally thought. Overall, while the actual service work was satisfactory, the lack of friendliness from staff and the lack of transparency about service times over the phone made for a frustrating experience. I wish the staff had been more welcoming and upfront about the timing when I scheduled my appointment. Based on this experience, I probably wouldn’t recommend Acura of Salem and would likely only return if absolutely necessary. More

by Screentvlcd Verified Customer Verified Customer

Report | Print

Super friendly, did exactly what they said they would do called me with the estimate. When I came to pick up my car they were quick to get me in and out. I would recommend their service and sales depart called me with the estimate. When I came to pick up my car they were quick to get me in and out. I would recommend their service and sales department to everyone! Thank you Acura for taking great care of me! More

by DBoles Verified Customer Verified Customer

Report | Print