Curt Seufert | Page 13

Quick service, polite staff, easy wait for the car with coffee and snacks, coming back for sure coffee and snacks, coming back for sure More

by lksan01 Verified Customer Verified Customer

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Misdiagnosed window problem first visit, sent away fixed, it wasn't. Curt mad it right and had part ordered. Asked to be put on no car wash list when being serviced. Car was washed and as in the last two oil it wasn't. Curt mad it right and had part ordered. Asked to be put on no car wash list when being serviced. Car was washed and as in the last two oil changes left very spotty - your car wash needs some work. More

by b_wroblewski Verified Customer Verified Customer

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They were courteous, quick to get me in, quick to get it resolved, and made me aware of an existing warranty on the part that was replaced. resolved, and made me aware of an existing warranty on the part that was replaced. More

by JASON_DELL Verified Customer Verified Customer

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Listened to needs and attention to detail was excellent. Communicated solution for today and also future. Communicated solution for today and also future. More

by davejjjj Verified Customer Verified Customer

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Basney Honda has excellent service advisors and mechanics. Any time I have had service needs, Basney has completed the work in a timely and professional manner. mechanics. Any time I have had service needs, Basney has completed the work in a timely and professional manner. More

by rmcozzie Verified Customer Verified Customer

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Always friendly, courteous and knowledgeable. Curt was the Best!! He explained everything thoroughly. OUTSTANDING! Car was washed and waiting. Very friendly staff. Curt was the Best!! He explained everything thoroughly. OUTSTANDING! Car was washed and waiting. Very friendly staff. More

by FRITZIE854 Verified Customer Verified Customer

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i bought a Honda from them in August. I drove it one day home to Goshen and the check engine light came on. I took it back next day. they said they put a new transmission in and now not e I drove it one day home to Goshen and the check engine light came on. I took it back next day. they said they put a new transmission in and now not even 6 months later I am having to put over $3000 in it. I even ask salesman about if I needed to buy an extended warranty , he told me no and that I have best possible coverage. Alan in service was not very nice saying that they already had to pay over $5000. to replace the transmission. so these issues aren't their problem. I bought this Honda so I had enough seating for all 5 of my grandkids, now I don't even feel safe driving it. I guess its ok to rip off people now days. I am very disappointed as I had spent all my $$ on a deposit for this More

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The Service Department is very disorganized. Can't seem to track ordered parts. They had 2 weeks before my 1st appointment to get the part needed. Was told at the 2nd appointment that the part w Can't seem to track ordered parts. They had 2 weeks before my 1st appointment to get the part needed. Was told at the 2nd appointment that the part was still not in. After I returned home (45 minutes away), a 2nd service advisor informed me that it really was in. So, it took a 3rd trip there to get my battery cable. Curt sounded like a prerecorded message in speaking. He hardly listened to me and sent me on my way, when he could have done better research. When I returned that same day, he offered little remorse. Was given a free oil change and some gas, but that hardly makes up for the difficulties and unpleasantries. More

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Oil change and car wash - communication well and fairly I appreciated the non pushing for additional services suggested appreciated the non pushing for additional services suggested More

by karimariethomas Verified Customer Verified Customer

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It was great and swift I was done in 90 minutes Thank you very much very much More

by Cwinchell Verified Customer Verified Customer

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