Curtis Gipson

So what can I say about this experience at this dealership. Let me start off by saying, I have been buying Chrysler since the Chrysler New Yorker. I have always been a huge supporter of Chrysler. A dealership. Let me start off by saying, I have been buying Chrysler since the Chrysler New Yorker. I have always been a huge supporter of Chrysler. After retiring from the US Army and finishing my last deployment I decided it was time to trade my only Ford vehicle I have owned in for a Tungsten 2026 Ram. That’s where the stress and anxiety started. My saleswomen was great but her management team will destroy her career if she stays at this place. EVERY member of the management team are some of the biggest liars I have ever met in my life. This is coming from an officer in the US Army that has spent a good time around our political system. If you know the lies that comes from politicians, I can assure you the management team here is worse so here is a list: - they processed paperwork for a vehicle that had a manufacture stop sell and then told us there was not fix, so that fell thru. - I found the same vehicle in 3 different places in the US, I did their jobs for them. Two of those fell thru because to this dealership you ARE NOT PRIORITY! - Then I waited 3 weeks with them going back and forth about a truck in Kentucky, that was exactly the same as the one I had a stop sell on. - They ordered a completely different truck than the Kentucky truck and tried to pass it off as the Kentucky truck. - They tried to sell me a more expensive truck (now with taxes over 105k MSRP) and with less options as the original. -Then the general manager, who is a waste of space and has ZERO conflict resolution skills, as me what I wanted to do and had zero clue how to fix a problem they created. -They wasted 4 days of my time, lost jobs and customers for myself, all so they could play games with me for a vehicle over 100k. I have loved Chrysler since I was a small child and even when deployed to various countries over my 20+ years of military service and in each country I made sure to buy a Chrysler branded vehicle, while still maintaining my Chryslers on the home from. They can not apologize or their negative actions and tried to pass off a more expensive truck with fewer options and thought I would not notice or even care. They would rather be “right” in their eyes then fix the problem with money off or fixing a solution they made. They treated me like I was stupid and had no clue about the world around me. I have lived in more countries than most have been to, I have more time in a combat zone, then most people own their vehicles. Seeing I was visibly upset by their “bait and switch” techniques they did nothing for the customer but ruin my credit, case more emotional and physical pain and if I’m honest if they would have owned up to their lies and their mistake I would have taken the wrong truck home if they would have dropped the price and fixed the missing options but no they were so far into their “BAIT AND SWITCH” technique they standing on their descent seemed to be their only option or even care. This is the WORST experience I have had since leaving the military and coming home finally. The lies and their mistake “bait and switch” techniques are real with this dealership and I am forever a lost and loyal customer of Chrysler. More

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