Mike Nixon

So what can I say about this experience at this dealership. Let me start off by saying, I have been buying Chrysler since the Chrysler New Yorker. I have always been a huge supporter of Chrysler. A dealership. Let me start off by saying, I have been buying Chrysler since the Chrysler New Yorker. I have always been a huge supporter of Chrysler. After retiring from the US Army and finishing my last deployment I decided it was time to trade my only Ford vehicle I have owned in for a Tungsten 2026 Ram. That’s where the stress and anxiety started. My saleswomen was great but her management team will destroy her career if she stays at this place. EVERY member of the management team are some of the biggest liars I have ever met in my life. This is coming from an officer in the US Army that has spent a good time around our political system. If you know the lies that comes from politicians, I can assure you the management team here is worse so here is a list: - they processed paperwork for a vehicle that had a manufacture stop sell and then told us there was not fix, so that fell thru. - I found the same vehicle in 3 different places in the US, I did their jobs for them. Two of those fell thru because to this dealership you ARE NOT PRIORITY! - Then I waited 3 weeks with them going back and forth about a truck in Kentucky, that was exactly the same as the one I had a stop sell on. - They ordered a completely different truck than the Kentucky truck and tried to pass it off as the Kentucky truck. - They tried to sell me a more expensive truck (now with taxes over 105k MSRP) and with less options as the original. -Then the general manager, who is a waste of space and has ZERO conflict resolution skills, as me what I wanted to do and had zero clue how to fix a problem they created. -They wasted 4 days of my time, lost jobs and customers for myself, all so they could play games with me for a vehicle over 100k. I have loved Chrysler since I was a small child and even when deployed to various countries over my 20+ years of military service and in each country I made sure to buy a Chrysler branded vehicle, while still maintaining my Chryslers on the home from. They can not apologize or their negative actions and tried to pass off a more expensive truck with fewer options and thought I would not notice or even care. They would rather be “right” in their eyes then fix the problem with money off or fixing a solution they made. They treated me like I was stupid and had no clue about the world around me. I have lived in more countries than most have been to, I have more time in a combat zone, then most people own their vehicles. Seeing I was visibly upset by their “bait and switch” techniques they did nothing for the customer but ruin my credit, case more emotional and physical pain and if I’m honest if they would have owned up to their lies and their mistake I would have taken the wrong truck home if they would have dropped the price and fixed the missing options but no they were so far into their “BAIT AND SWITCH” technique they standing on their descent seemed to be their only option or even care. This is the WORST experience I have had since leaving the military and coming home finally. The lies and their mistake “bait and switch” techniques are real with this dealership and I am forever a lost and loyal customer of Chrysler. More

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If I could leave a negative 10 stars, I would. Please know before reading this, we have no feeling or sense of entitlement; we simply needed help and or guidance. We were vacationing in Ouray when Please know before reading this, we have no feeling or sense of entitlement; we simply needed help and or guidance. We were vacationing in Ouray when our Dodge 3500 gave a warning that the exhaust filter was full. We called the dealership for help and to find out when they could schedule an appointment to assess what needs to be done. (We are 900 miles from home!!! We had the truck serviced locally before we left to ensure we had no problems for our trip.) But we did. And when we called the dealership, we believed Dodge would be there and take care of us, or at least help in some way, but we were VERY wrong—they never called us back after we left several messages. There was no help, no assistance, and showed no concern. Just never called back - EVER or answered the phone! Is this what the Dodge company is about? I would hope not. I believe it is this non-dependable dealership. However, thank God, we did find help from the Double Bar mechanic here in Montrose. They are great folks and even drove us to get a rental car. GRAND JUNCTION DODGE...do better by people... especially ones that need you and are stranded! And answer your phone! Call people back! And ask yourself, would you want to be done like this! More

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Curtis helped us buy my first car after my wreck and he was super helpful and orient with all of our questions and concerns! I have and would recommend him for anyone buying cars! was super helpful and orient with all of our questions and concerns! I have and would recommend him for anyone buying cars! More

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Josie provides excellent customer service. All of our regular maintenance was completed along with additional needed work. Very fast and efficient. All of our regular maintenance was completed along with additional needed work. Very fast and efficient. More

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I brought my truck in for a recall, and as usual Josie and her team completed the task in under the time expected for completion. Truck was left in a clean condition, and I was on my way. Thanks to Josie and her team completed the task in under the time expected for completion. Truck was left in a clean condition, and I was on my way. Thanks to Josie and her team. The team of people at Grand Junction Dodge, Ram have always taken care of our vehicles and us since we moved to Grand Junction. "Thanks TEAM" More

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This dealership is great. They are very nice and polite and willing to help you with your needs. They are very nice and polite and willing to help you with your needs. More

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Kaden always helps us when we need help with both our Durango and Wagoneer. Cheerful, informative, and responsible Durango and Wagoneer. Cheerful, informative, and responsible More

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Professional and Knowledgeable group. Service area is clean and the waiting rooms are comfortable and Tech friendly. Service area is clean and the waiting rooms are comfortable and Tech friendly. More

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Everyone was so nice to deal with. One of my most pleasant vehicle buying experiences. One of my most pleasant vehicle buying experiences. More

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Great customer service and they got me what I wanted and kept me in the loop during the whole process kept me in the loop during the whole process More

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