Curtis Vossekuil

Sorens and Spencer did a great job handling a complex situation involving poor quality work with another Ford dealer. Spencer was honest and diplomatic, and game advice I needed to pressure the other dea situation involving poor quality work with another Ford dealer. Spencer was honest and diplomatic, and game advice I needed to pressure the other dealer to redo the work. Thanks! More

by csmarn Verified Customer Verified Customer

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Soren’s has always provided above average service with excellent communication and reasonably fast routine maintenance packages. excellent communication and reasonably fast routine maintenance packages. More

by BlueBesseF150 Verified Customer Verified Customer

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Terrible experience. Had to bring the car in 3 times to fix the issue. Fixes were done incorrectly and missed - resulted in severe safety issues. I asked to speak Had to bring the car in 3 times to fix the issue. Fixes were done incorrectly and missed - resulted in severe safety issues. I asked to speak to a manager the third time - was told that one wasn’t available and that they would never call me back. I asked for a call back. Three weeks later I have never heard from a manager. Unacceptable. More

by kdstemke Verified Customer Verified Customer

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All aspects, from scheduling repair, valet pick up/return and communication throughout process were great. All around great service. and communication throughout process were great. All around great service. More

by lbcoolj2003 Verified Customer Verified Customer

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Horrible communication and terrible service . Took way to long for repairs and I had to reach out for information several times. Took way to long for repairs and I had to reach out for information several times. More

by cmokros0 Verified Customer Verified Customer

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My car had to come in three times in order to address issues that were both missed and done incorrectly (resulting in major safety issues). On the third time, I never received a “sorry” or acceptance issues that were both missed and done incorrectly (resulting in major safety issues). On the third time, I never received a “sorry” or acceptance of responsibility for the issues and troubles. I asked to speak to a manager to understand how this could have possibly happened and was told that none were available. I asked for a callback from a manager and was told by the service advisor that he doubted that I would ever hear from a manager. He was right - I am weeks out and never hear from the manager (Curt). An unacceptable experience. More

by kdstemke Verified Customer Verified Customer

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Terrible. Broke my vehicle. Wanted me to pay to fix it. Argumentative. No customer focus. Broke my vehicle. Wanted me to pay to fix it. Argumentative. No customer focus. More

by Jdeee74 Verified Customer Verified Customer

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The service team redirected my call to someone at the dealership who was able to schedule exactly what my truck needed, which is really nice. The pickup and drop-off service was great and well coordinate dealership who was able to schedule exactly what my truck needed, which is really nice. The pickup and drop-off service was great and well coordinated. Good job guys. More

by hans4 Verified Customer Verified Customer

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Service is prompt and efficient and the staff is consistently polite and knowledgeable, Highly recommended. consistently polite and knowledgeable, Highly recommended. More

by Tgh Verified Customer Verified Customer

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Excellent communication from service advisor while battery was being tested for either recharging versus replacement. battery was being tested for either recharging versus replacement. More

by fjreichen Verified Customer Verified Customer

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