Cyn Morales
Cyn Morales at Keffer Chrysler Jeep Dodge Ram

Cyn Morales | Page 3

Finance Manager

Keffer Chrysler Jeep Dodge Ram

8214 E Independence Boulevard
Charlotte, NC 28227

Contact Me
4.7
22 Reviews

BIRTHPLACE: SANTA MARIA, CA PERVIOUS OCCUPATION: FINANCE MANAGER HOBBIES: MY KIDS/FAMILY, SHOPPING & RELAXING FAVORITE THING ABOUT WORKING AT KEFFER CDJR: COLLABRATIVE ENVIROMENT, LEARN & GROW, COMPANY CULTURE, GREAT EXPECTATIONS FAVORITE MOVIE(S): WRONG MISSY, 50 FIRST DATES & CHIC FLIC MOVIES

Dealership Experience

5 yrs, 5 mos

Industry Experience

15 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.7

22 Reviews

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22 Reviews of Cyn Morales

February 21, 2024

Dealership Rating
Employee Rating

During detail, someone damaged top of jeep causing top to have to be repainted. Large spot of paint through top coat was gone. When arrived to get vechile after painting, no one could find it or the keys. Wh More

by JasonandSusan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: James Mitchell, Nate

Feb 21, 2024

Keffer Chrysler Jeep Dodge Ram responded

Dear JasonandSusan, Thank you for bringing your concerns to our attention. We deeply apologize for the multiple inconveniences and frustrations you encountered during your recent visit to our dealership. Your feedback is invaluable to us as we continuously strive to improve our service and ensure customer satisfaction. We are under new management and can assure you these issues will not happen again. Please know that we have taken your feedback seriously and have/are implementing measures to prevent issues as such from occurring in the future. We understand your frustration and hope for the opportunity to regain your trust. Sincerely, Robert Smith Customer Relations Director Keffer Chrysler Jeep Dodge Ram 704.409.2613

Feb 22, 2024

JasonandSusan responded

Please note that these issues were ongoing after your new management had taken over. So that is not a solution or a fix to any of the recent issues. I hope that you can work to fix ALL of your issues within the dealership. It seems that one person in particular is ripping people off by adding hidden costs during financing. Your only asset at the entire place is James, the knowledgable and personable salesman. This has been the worst car buying experience ever!

February 02, 2024

Dealership Rating
Employee Rating

Ritchie and Cindy helped me and work hard foe to buy my truck. Thanks guys for the excellent work you did for me. More

by Orlando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richie Carter

Feb 06, 2024

Keffer Chrysler Jeep Dodge Ram responded

Thanks for your outstanding review, Orlando! I'm very happy to hear that Ritchie and Cindy were of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Rick Trinkl | General Manager | 980-304-1918

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