DENNIS MCCLUNG

ONE YEAR LATER — STILL WAITING FOR MULLINAX FORD TO HONOR THEIR WRITTEN COMMITMENT I purchased a Mercedes-Benz S580 from Mullinax Ford in Orlando approximately one year ago. The dealership delivered the v THEIR WRITTEN COMMITMENT I purchased a Mercedes-Benz S580 from Mullinax Ford in Orlando approximately one year ago. The dealership delivered the vehicle to me, and during delivery, the windshield was cracked. To their credit, my salesperson, Brian Serrage, immediately contacted me, explained what happened, and assured me that Mullinax Ford would take care of it. Most importantly, I was given in writing that they would order an OEM Mercedes-Benz windshield and have their windshield company contact me for the replacement. Fair enough. Accidents happen. What matters is how a business handles them. For the next 5–6 months, I repeatedly followed up because no one contacted me to replace the windshield. I was continually told that the OEM windshield was on backorder and that we were waiting for it to become available. Then, after waiting approximately six months, their windshield installer finally contacted me and scheduled the installation. He arrived at my dealership to replace the windshield — with an aftermarket windshield. I refused the installation because that was NOT what was promised or agreed to. After waiting six months specifically because I was told the OEM windshield was backordered, they showed up with an aftermarket windshield anyway. Since then, I have continued trying to get this resolved. I have been told that the salesperson is waiting on the Used Car Manager, who needs to speak with the General Sales Manager, who apparently needs approval from the General Manager. It has now been approximately ONE YEAR. This isn’t a complicated issue. Mullinax Ford damaged the windshield while delivering a vehicle I purchased from them. They acknowledged what happened. They agreed in writing to replace it with an OEM windshield. A customer should not have to spend a year chasing multiple levels of management to get a dealership to honor something this straightforward. I work in the automotive business myself, which makes this experience even more difficult to understand. If we damaged a customer’s vehicle during delivery and committed in writing to correcting it, I cannot imagine allowing that customer to chase us for an entire year. I’m posting this review because my repeated attempts to resolve this privately have gotten me nowhere. Mullinax Ford: I’m simply asking you to honor the commitment your dealership made in writing and replace the windshield with the OEM windshield that was promised. I’m more than willing to update this review if management finally steps in and resolves the issue. Until then, potential customers deserve to know what my experience has been. JC Kent More

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great sales representative and low pressure approach made the entire experience very good and enjoyable the entire experience very good and enjoyable More

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Dennis was the best experience we ever had buying a car! We definitely recommend him and Mullinax. We definitely recommend him and Mullinax. More

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We have been using Mulinex in Apopka for all of our vehicle purchases for 8 years. The customer service is top notch, everyone is very friendly and the prices and deals keep us coming back. We have pur vehicle purchases for 8 years. The customer service is top notch, everyone is very friendly and the prices and deals keep us coming back. We have purchased several vehicles and have had several family and friends also make multiple purchases. More

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Great experience, would definitely recommend this dealership. Pretty much as advertised, no haggle, no hassle. dealership. Pretty much as advertised, no haggle, no hassle. More

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What a pleasant experience! Knowledgeable and courteous staff, incredibly straightforward buying process. I bought a new car and nothing else I didn't request. No add ons, no de Knowledgeable and courteous staff, incredibly straightforward buying process. I bought a new car and nothing else I didn't request. No add ons, no dealer fees, just like I read about. More

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We were very happy with the service. We love our new vehicle. We have bought numerous cars from Mullinax We love our new vehicle. We have bought numerous cars from Mullinax More

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We have been purchasing our cars at Mullinax for over 20 years. The car buying experience is truly no haggle which we love because we don't have the time for it and don't enjoy it. The staff is like our f years. The car buying experience is truly no haggle which we love because we don't have the time for it and don't enjoy it. The staff is like our family. We are welcomed with smiles, hugs, and appreciation! Shawn and Warren, who have been with Mullinax over 25 years are always so gracious to us, along with all of the Mullinax team, from sales to finance to service, we feel like family. Totally recommend! More

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Everyone at Mullinax from Dennis to Sean the warn marks Jerry, the owner went way out above to help me with this process thank you guys so much Jerry, the owner went way out above to help me with this process thank you guys so much More

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