Great dealership with friendly sales staff who always
help you out. Have purchased many vehicles here. Stop on by you won’t be disappointed.
help you out. Have purchased many vehicles here. Stop on by you won’t be disappointed.
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by ranger_7392
Feb 26, 2024 -
Mullinax Ford of Central Florida responded
Thank you for your glowing review! We're thrilled to hear that you've had consistently positive experiences with our friendly sales staff and that you've chosen to purchase many vehicles with us. Your recommendation means a lot, and we're proud to have earned your trust and satisfaction.
I purchased a 2014 F150 with great mileage and overall in
descent shape. However, when I test drove the truck the tire censer light was on. I was told it just needed air. When I came back after a few weeks o
descent shape. However, when I test drove the truck the tire censer light was on. I was told it just needed air. When I came back after a few weeks of working out our deal. I purchased the truck and trailer-ed it home, due to the fact I was from out of state. The day after I left I noticed that both front tires were flat. It was still on the trailer at this point. (The issue was covered up). At the time of purchase the truck had a 100+ point inspection and a 60 day warranty. Neither the 60 warranty or inspection paperwork were given to me at the time I left the dealership. After having another auto shop in my town look at the tires and rims. It was noted that all of the rims had corrosion and would not hold air. As well as the tires had "tire rot". I have been attempting to contact the dealership now for 2 + months. They have not once responded to any of my emails & most of my calls. This could have been an easy fix but they chose to make this hard and give themselves a really bad wrap. I also had a tire blow out on I-75 down town Atlanta in morning rush hour traffic. This dealership sold a tuck that was not road worthy and refuses to fix it. I have spoken to Shaun the manager a few times and he basically said it's not their problem and the warranty did not cover this. There are FL laws that say this is there problem. This was a $30,000.00 investment and now I have to put $4k into is so I can drive it.This is unacceptable. Again they could have solved this very easy but refuse to. Do not buy from this dealership. It will cost you more money.
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by johnaustinny
Feb 19, 2024 -
Mullinax Ford of Central Florida responded
Dear Jonathan,
Thank you for reaching out and providing additional context regarding your recent experience with us. We sincerely appreciate your patience as we work to address the concerns you and your mother have raised.
After reviewing the information provided, it's clear that there was a breakdown in communication regarding the extent of the issue with your tires and wheels on the used vehicle in question. We understand your frustration and apologize for any inconvenience this may have caused.
We regret any misunderstanding that may have occurred during our attempts to discuss the matter with you and your mother. It's important to note that our ability to address these issues effectively relies on accurate information and open dialogue between both parties. Our team is committed to finding a resolution that resolve the specific of defined faulty parts. We understand the importance of quality service and customer satisfaction, and we remain dedicated to achieving a positive outcome for all involved.
In light of your recent interactions with our staff, we want to emphasize that we do not condone aggressive behavior or threatening ultimatums. We believe in respectful communication and constructive dialogue to resolve issues amicably. While we value your feedback and understand your frustration, we kindly ask for your cooperation in working together toward a mutually beneficial solution.
As a gesture of goodwill, we wish to extended a $500 discount (as we’ve previously explained in our limited communications) on your invoice in our commitment to resolving this matter. We hope that this is of assistance, and demonstrates our sincerity in addressing your concerns and rebuilding trust.
We remain available to discuss the specifics of the problem further and find a resolution that satisfies your expectations. Please feel free to contact us at your earliest convenience to continue the conversation.
Thank you for your understanding and patience as we attempt to rectify this situation.
Shawn Marks
smarks@mullinaxford.com
4078897600
Sales Manager