DJ Cabrera | Page 10

Initially, I gave Kia of Frisco a 5-star review when I purchased my 2024 Kia Carnival earlier this year. The purchasing process was smooth, and the sales team was helpful and professional, making the car- purchased my 2024 Kia Carnival earlier this year. The purchasing process was smooth, and the sales team was helpful and professional, making the car-buying experience pleasant. However, my opinion has since changed after my first experience with the service department, which has been very disappointing. Shortly after purchasing the car, I encountered a recurring issue with the AC system. Every morning, a strong moldy smell would come from the vents for about 10 seconds when I started the vehicle. I took the car in for service, and they performed an AC system cleaning twice, but unfortunately, the issue returned within a few days each time. This week, I returned to Kia of Frisco for the third time to resolve the issue. Arriving there, on Monday, September 23rd, I was given two options: wait while they cleaned the AC system again for the 3rd time or leave the car for a more thorough assessment, which would take a few days. Since I wanted to resolve the problem once and for all, I left the car with them. I followed up with the dealership on Tuesday and early Wednesday and was repeatedly told that a technician was still working on the car. However, using the Kia Connect app, I could see that the car had not been moved from the parking lot and remained in the same spot for three days. The car was even parked so closely that it was touching the bumper of the car behind it. After discussing the situation the service manager, I was told that they would open a case with KIA and the only option that was give me was pick up the car without any actual work being done. The service invoice I received claims that an inspection was completed and that the AC filter was replaced, both of these claims are inaccurate. I know this because of the attached pictures and in the first visit I was told that I would have to pay for the Cabin Filter, which I had purchased and installed a new filter myself. To make matters worse, the dealership could not provide me with a case number for the KIA case they supposedly opened. As a parent of four children, including twin babies, I am highly concerned about the health risks associated with this unresolved AC Mold issue and am incredibly frustrated with the lack of transparency from the dealership. At this point, I am waiting for KIA to review the case and provide a possible resolution. If this case resolves my problem, I will certainly post an update to this review to reflect that outcome. More

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Great dealership. Kia of Frisco is my go-to dealership. I bought my 2022 K5 GT Line here and now my 2024 Telluride. James Seale and his entire group are hands do Kia of Frisco is my go-to dealership. I bought my 2022 K5 GT Line here and now my 2024 Telluride. James Seale and his entire group are hands down the best there is! More

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Marii did an excellent job with our purchase of a new vehicle. Very quick and seamless! She is very detail orientated and broke everything down for us detail by detail on the vehicle and the deal. I woul vehicle. Very quick and seamless! She is very detail orientated and broke everything down for us detail by detail on the vehicle and the deal. I would come back and buy all my vehicles here and make sure my peers do so as well! Thank you marii and Kia of Frisco. More

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Love marii! Has taken care of several family members! Would recommend to everyone! Super helpful Has taken care of several family members! Would recommend to everyone! Super helpful More

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