DJ, Peter and Everyone in the service department are
wonderful. They always keep me updated on my car service. Will continue to come back to Frisco Kia
wonderful. They always keep me updated on my car service. Will continue to come back to Frisco Kia
More
by carmel.ludwig
Verified Customer
Verified Customer
Other Employees Tagged:
Peter
Dec 11, 2025 -
Kia of Frisco responded
Carmel, we're so happy to hear our team keeps you well-informed and taken care of. Thanks for choosing Kia of Frisco, and we can't wait to serve you again!
Great and transparent service, a nice waiting area, and
an overall positive experience.car wash is average it will be great if that can be improved.
an overall positive experience.car wash is average it will be great if that can be improved.
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by Kchinniah1983
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Kia of Frisco responded
We’re glad you enjoyed our service and waiting area. We’ll work on improving the car wash experience. Thank you for choosing Kia of Frisco!
Kia has always done a great job with service.
I purchased a car from them 3years ago.
I purchased a car from them 3years ago.
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by DRW72
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Kia of Frisco responded
Thank you for your continued trust and for sharing your experience! We’re glad to hear our team has taken great care of you over the years, and we look forward to seeing you again next time.
I drive 35 miles from my house to get service here.
I like the way they handle things and treat people.
I like the way they handle things and treat people.
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by clindelow
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Kia of Frisco responded
We're really grateful for your loyalty and for covering those extra miles to visit Kia of Frisco. It's wonderful to know that you value our approach and the service you receive. See you next time! Safe travels in the meantime!
Friendly efficient service.
Checked car systems and suggested preventative maintenance. I selected services I wanted done.
Checked car systems and suggested preventative maintenance. I selected services I wanted done.
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by Kartick
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jake Keller
Dec 08, 2025 -
Kia of Frisco responded
Kartick, thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at Kia of Frisco! Safe travels!
Service Advisors are very efficient.
Facility is clean, waiting area is comfortable. After vehicle is serviced, vehicle is washed.
Facility is clean, waiting area is comfortable. After vehicle is serviced, vehicle is washed.
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by noemail25
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2025 -
Kia of Frisco responded
We're glad you enjoyed the efficient service and comfortable waiting area at Kia of Frisco. It's also great to hear your vehicle was washed after servicing. Thanks for your review! Safe travels!
They have great service and care.
Very easy to schedule a service visit and inspection.
Very easy to schedule a service visit and inspection.
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by APRINCESS
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Kia of Frisco responded
Thank you! We’re glad to hear Kia of Frisco provided great service and care, and that scheduling your service visit and inspection was easy. We look forward to seeing you again next time!
Professional people great service poor time wait
appointment time useless Adam is a great ambassador for kia
appointment time useless Adam is a great ambassador for kia
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by Sonnyzachary
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Kia of Frisco responded
Thank you for your patience and understanding, and we’ll be sure to pass your compliments along to Adam. Thanks, Kia of Frisco!
Thank you Preston for providing a proper recommendations,
as well as completing a good service!
as well as completing a good service!
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by ALEXANDER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Preston Spears
Dec 03, 2025 -
Kia of Frisco responded
Thank you, Alexander! We’re glad to hear Preston provided helpful recommendations and great service at Kia of Frisco.
Initially, I gave Kia of Frisco a 5-star review when I
purchased my 2024 Kia Carnival earlier this year. The purchasing process was smooth, and the sales team was helpful and professional, making the car-
purchased my 2024 Kia Carnival earlier this year. The purchasing process was smooth, and the sales team was helpful and professional, making the car-buying experience pleasant. However, my opinion has since changed after my first experience with the service department, which has been very disappointing.
Shortly after purchasing the car, I encountered a recurring issue with the AC system. Every morning, a strong moldy smell would come from the vents for about 10 seconds when I started the vehicle. I took the car in for service, and they performed an AC system cleaning twice, but unfortunately, the issue returned within a few days each time.
This week, I returned to Kia of Frisco for the third time to resolve the issue. Arriving there, on Monday, September 23rd, I was given two options: wait while they cleaned the AC system again for the 3rd time or leave the car for a more thorough assessment, which would take a few days. Since I wanted to resolve the problem once and for all, I left the car with them.
I followed up with the dealership on Tuesday and early Wednesday and was repeatedly told that a technician was still working on the car. However, using the Kia Connect app, I could see that the car had not been moved from the parking lot and remained in the same spot for three days. The car was even parked so closely that it was touching the bumper of the car behind it.
After discussing the situation the service manager, I was told that they would open a case with KIA and the only option that was give me was pick up the car without any actual work being done. The service invoice I received claims that an inspection was completed and that the AC filter was replaced, both of these claims are inaccurate. I know this because of the attached pictures and in the first visit I was told that I would have to pay for the Cabin Filter, which I had purchased and installed a new filter myself.
To make matters worse, the dealership could not provide me with a case number for the KIA case they supposedly opened. As a parent of four children, including twin babies, I am highly concerned about the health risks associated with this unresolved AC Mold issue and am incredibly frustrated with the lack of transparency from the dealership.
At this point, I am waiting for KIA to review the case and provide a possible resolution. If this case resolves my problem, I will certainly post an update to this review to reflect that outcome.
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by Heny Costa
Service Price Transparency
Sep 26, 2024 -
Kia of Frisco responded
Hi Henry,
Thank you for sharing your concerns with us. I genuinely apologize for the difficulties you’ve encountered with your Kia Carnival and the ongoing AC issue. It’s concerning to hear about the moldy smell and the lack of resolution, and I completely understand your frustration, especially considering your family’s health and comfort.
I appreciate your feedback about our service department, and I want to personally assist you in resolving this matter. Please reach out to me directly at djcabrera@lithia.com, and I will work with our team to ensure that your concerns are addressed promptly and thoroughly.
Thank you for your patience, and I look forward to helping you find a resolution.
Best regards,
DJ Cabrera
Service Manager
djcabrera@lithia.com
Sep 26, 2024 -
Kia of Frisco responded
Thank you sir. We will be intouch soon
Sep 26, 2024 -
Heny Costa responded
Hi DJ Cabrera,
Thank you for your quick response to my review and for offering your assistance. I’ve just sent you an email with some additional details regarding the AC issue, and I look forward to hearing from you about the next steps.
I appreciate your attention to this matter and will update my review based on the progress and resolution of the case. I’m hopeful we can resolve this soon.
Best regards,
Henry
Oct 30, 2024 -
Heny Costa responded
Updated Review: The Service Manager contacted me on October 8th, asking me to bring the car back for a more thorough investigation, in collaboration with KIA. Following KIA's recommendation, they inspected the interior of the AC system with a camera and then proceeded to open the HVAC box, where they confirmed the odd and unpleasant odor. Upon further inspection, they found residue that appeared as if something had exploded or been dropped in the evaporator housing, likely during the manufacturing process.
KIA advised a full HVAC box replacement. To complete this, the technician removed the dash, replaced the HVAC box, and refilled and bled the coolant. After test-driving the vehicle, they confirmed that the unusual smell was no longer present.
I’m grateful for KIA and the dealership’s dedication to investigating the issue and providing a solution by replacing the HVAC box. Although I’ll need to test the AC on a hot day to fully confirm the smell is gone, I am confident the problem has been resolved. Additionally, the service department provided a rental car throughout the three-week repair period and maintained excellent communication, keeping me updated on the status of my car, which I greatly appreciated.
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