DJ Hoggard

Everyone had a warm welcome, refreshment offered. They made us feel important as they assisted my granddaughter in choosing her next vehicle. They listened to her needs and were very accommodating. They made us feel important as they assisted my granddaughter in choosing her next vehicle. They listened to her needs and were very accommodating. More

by alma815 Verified Customer Verified Customer

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Iten Hussein and the whole team at Royal Moore Mazda were incredibly friendly, and low-pressure. They listened to what I needed and helped me find the perfect car without pushing me toward anything outside m incredibly friendly, and low-pressure. They listened to what I needed and helped me find the perfect car without pushing me toward anything outside my budget or preferences. More

by james_gable Verified Customer Verified Customer

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Excellent service. Thank you for help me find the perfect car for me. I’ll certainly be back Thank you for help me find the perfect car for me. I’ll certainly be back More

by l.wheeler13 Verified Customer Verified Customer

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Jonathan was extremely helpful and made the process enjoyable. Jesus was great also. The whole process was pleasant. enjoyable. Jesus was great also. The whole process was pleasant. More

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Everyone was very helpful and even if they didn’t know the answers off hand, they made an effort to look for and find the answers. I felt comfortable asking for clarification. I also appreciated the follo the answers off hand, they made an effort to look for and find the answers. I felt comfortable asking for clarification. I also appreciated the follow up, I got a call a few days later from Andrew just to make sure everything was going well and it was. I am very happy with my decision to purchase at Royal Moore. More

by alohuskey Verified Customer Verified Customer

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Andrew McKee at RM Mazda was a breath of fresh air in an industry of often pushy and disingenuous sales people. He took the time to show me several vehicles and even proactively raised other options that I industry of often pushy and disingenuous sales people. He took the time to show me several vehicles and even proactively raised other options that I might appreciate based on some of my commentary during our drives. He stayed in contact, following up as he suggested he would without ever being too forward or pushy. Never once did I feel that the deal was about him which I genuinely appreciated. Overall I feel like my time was respected relative to my other experiences while shopping in the last month. Ask for him if you come in. More

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Brayan was great to work with - he stayed in contact, but not to the point of being pushy. The dealership as a whole made the process easy. not to the point of being pushy. The dealership as a whole made the process easy. More

by STEPHEN.H.GUNTHER Verified Customer Verified Customer

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Good sales people and managers with transparent and straightforward sales practices. I am a repeated customer and I have to borrow that Wilsonville dealer's slogan of "No xxxxxxxx"! straightforward sales practices. I am a repeated customer and I have to borrow that Wilsonville dealer's slogan of "No xxxxxxxx"! More

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Avery was wonderful to work with. She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Av She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Avery was knowledgeable, considerate and addressed my questions and concerns in a professional manner. In the spirit of continuous improvement, and you don’t need to print this on your website: I wanted to have a vehicle that had all of the “bells and whistles” and from my perspective I was became confused if that is what I received. For instance, there was a cargo package which included a cargo net and cargo blocks. When I got home, I discovered that there was not a cargo cover included in the cargo package. When I drove back out the dealership. I discovered that there are cargo packages that don’t include the cargo cover. I had explicitly said I wanted everything possible, and yet I drove away without, in my opinion, the most important part of a cargo package, the thing that hides your cargo from would-be thieves. I thought I was going to receive the cargo cover at no additional cost because it should be part of the package. The sales team should have put two and two together and offered the cargo cover before I left the lot the day before. Instead, I drove a 50 mile round-trip across the Portland Metro area to pay $200 for something that I thought was part of a cargo package Had I known that there was no cargo cover included in the cargo package when I was initially purchasing the vehicle, I would’ve asked for one and paid the $200 gladly. I guess I’m a little disappointed that there was only an apology for the miscommunication and not a compensation in the form of a discount because I drove a 50 mile round-trip using my time, and gas, to come get something that I wanted that should’ve been offered when I was buying the car. I was asked a few times if there was anything else that I would like, but when I was buying the car, it was difficult to think of everything that could possibly want. It is up to the sales team and their expertise to suggest and confirm optional items that are in the package. OK, no, I want to move over to the finance guy. I’m assuming he was the finance guy because he was trying to sell an extended warranty. He started with a very large cost for only three years of service. it did not make any sense to me to invest in that. He was very nice and warm and accommodating. He left the table saying “I’ll keep working on numbers is that OK“ and I said sure if you want to. He came back saying that the dealership works with Costco and because I’m at Costco member he can give me a discount. The discount was significant and he increased the amount of time that the warranty and services covered. So I ended up purchasing that because that was reasonable. Again again, I wasn’t thinking about saying I’m a Costco member, it did not occur to me. Why didn’t he lead with that to begin with? If there is a partnership with Costco then the dealership should ask that question upfront instead of trying to get more money out of me first and then offering the Costco discount. That sort of tactic does not increase my trust in the purchasing process. Nevertheless, I ultimately purchased the extended warranty/services package offered, and M glad that I did. Regarding DJ: DJ gave me a fair trade-in value for my Subaru Impreza. He played his manager role really well by staying in his office while Avery and the finance person went back-and-forth from me to the office to report on the process. Again, I am happy with my purchase and am looking forward to a road trip around the Olympic Peninsula in my new CX 50. More

by dkkays Verified Customer Verified Customer

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Jonathan had great customer service and a wonderful attitude. He made the experience easy and enjoyable and hurried through processes to accommodate our tight schedule through the day. attitude. He made the experience easy and enjoyable and hurried through processes to accommodate our tight schedule through the day. More

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