Dale Allison

I am filing this complaint regarding Dodge of Dade City due to repeated unprofessional conduct, unsafe service practices, and refusal to properly address warranty concerns on my nearly new 2025 Dodge Charg due to repeated unprofessional conduct, unsafe service practices, and refusal to properly address warranty concerns on my nearly new 2025 Dodge Charger EV. The vehicle was purchased with 53 miles and currently has approximately 800 miles. Since purchase, the vehicle has experienced ongoing electrical issues. The dealership has minimized these concerns, stated the behavior is “normal,” and attempted to shift blame to me rather than performing proper diagnostics. I was told that if I bring the vehicle in and they “find nothing,” I would be responsible for paying for a rental vehicle despite the car being under factory warranty. The dealership returned my vehicle with underbody/steering components left unsecured and hanging. When I raised this safety concern, I was told this is “how it comes,” which is false and unacceptable. They also failed to protect the interior during service, leaving dirt from technician shoes inside the vehicle. My vehicle was left outside during rain while in their possession, resulting in water intrusion and potential electrical exposure. The dealership attempted to blame me for this condition rather than taking responsibility for the handling of the vehicle. They refused to honor a tint-related repair by falsely claiming the tint was aftermarket, despite the vehicle being purchased essentially brand new and the tint being installed prior to delivery. When I requested to speak with the General Manager, I was denied access and told to leave by a shop manager. This is now my third attempt to resolve issues with this dealership, and each visit has worsened the situation. I am requesting accountability, proper warranty service by a qualified EV-certified technician, and authorization to have my vehicle serviced at a different Dodge-certified location due to loss of trust in Dodge of Dade City. More

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My husband Stan and I both needed new vehicles. After having a terrible experience purchasing my vehicle at a CDJR dealer in Brooksville, Stan and I went to Jim Browne CDJR in Dade City to purchas After having a terrible experience purchasing my vehicle at a CDJR dealer in Brooksville, Stan and I went to Jim Browne CDJR in Dade City to purchase his vehicle. We met with Chris Cusker. What a huge difference from my experience. Chris as well as Beau in finance were extremely nice, completely honest and above board. They disclosed everything to us, answered all of our questions and unlike my experience we left the dealership with all of the paperwork from the sale. The dealership itself is very clean with a relaxing and comfortable service waiting area. Without disclosing one of the problems I had with my vehicle from the Brooksville dealer, suffice to say, Gene, a very nice and knowledgeable gentleman in Jim Browne's service department resolved it. This dealer is by no means close to where we live but they are certainly worth the drive for both vehicle purchases and service. IF YOU ARE LOOKING FOR AN HONEST CAR DEALER WHO WILL GIVE YOU THEIR BEST PRICE, AND AN HONEST SERVICE DEPARTMENT, SEARCH NO MORE AND SEE CHRIS CUSKER AT JIM BROWNE CDJR IN DADE CITY. More

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Dale Allison was awesome with getting me thru the purchasing process of my Jeep Grand Cherokee. I love my vehicle. Thanks for all the help and making my experience a great one. purchasing process of my Jeep Grand Cherokee. I love my vehicle. Thanks for all the help and making my experience a great one. More

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After making stops at several local Tampa Jeep dealerships to purchase a new Wrangler it was very apparent this was the correct choice. From the moment Chris Cusker introduced himself and his co dealerships to purchase a new Wrangler it was very apparent this was the correct choice. From the moment Chris Cusker introduced himself and his colleague / other salesman that jumped in to show us Wrangkers to the final paperwork they were all a pleasure to deal with. The professionalism the honestly the clarity and of course the pricing was / is second to none. Thanks again Chris and the whole Jim Browns Chrysler Jeep Dodge. More

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They did awesome job to get my jeep after my wreck and gave good deal for it to im so blessed thank you gave good deal for it to im so blessed thank you More

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excellent service, both shop and dealership are always clean and neat. very competive pricing with minimal wait time , very courteous service advisors. Have had all my vehicles serviced their for over 8 clean and neat. very competive pricing with minimal wait time , very courteous service advisors. Have had all my vehicles serviced their for over 8 years. More

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Outstanding service! My husband was in the hospital and understood the importance of repairing my car quickly so I could get to and from the hospital as needed. My husband was in the hospital and understood the importance of repairing my car quickly so I could get to and from the hospital as needed. More

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Professional staff, no hassle negotiation, willing to go the extra mile to find us the color we wanted. the extra mile to find us the color we wanted. More

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Dale was very helpful finding the right vehicle at the right price! I will use them again and send family/friends their way. right price! I will use them again and send family/friends their way. More

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Chris is a very professional person and cares about his customers. I went in to see if I could trade in a car that I had brought from them and he made it a seamless endeavor. Not only did I get the new Jee customers. I went in to see if I could trade in a car that I had brought from them and he made it a seamless endeavor. Not only did I get the new Jeep I wanted but I was able to trade in my Camaro for a reasonable trade. These guys are awesome. I highly recommend Chris Cusker as a salesperson and the whole staff at this dealership. They get all 10s. More

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