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Dale Brown
Dale Brown at Pundmann Ford

Dale Brown

Service Manager

Pundmann Ford

2727 West Clay Street
St Charles, MO 63301

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1 Review of Dale Brown

March 30, 2026

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12 recalls on my new vehicle and no solutions to fix them. Pitiful service and poor communication. Last recall was a fire under the hood! More

by Alanbostwick
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No

Other Employees Tagged: Thomas Pundmann, Tim Pundmann

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Mar 30, 2026

Pundmann Ford responded

Mr. Bostwick we understand the your frustration and are sorry that we cannot get you in immediately to address the recalls on your vehicle. Unfortunately we cannot schedule you ahead of others that have had appointments booked with us for several weeks. I am not sure if mobile service had been suggested to handle some of the recalls you mentioned but that would be an avenue we could investigate. Also, you did not deal with every single one of the individuals listed on your review so review all of them negatively is not justified. If you would like to give Dale Brown a call to discuss who you dealt with please feel free, 636-946-6611.

Mar 30, 2026

Alanbostwick responded

Traded the vehicle in at a loss since that model hybrid had so many issues. The underhood fire recall was still not resolved three years later. Went back to Hyundai, which is what we traded in for your Ford model. Two years since purchase and no recalls. And service is easily scheduled within a day, since they are not constantly doing warranty work on recalls. Your poor vehicle quality makes your service team look bad and your customers look for another brand. I apologize for making your team look bad. That's on Ford and your management team.

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