Damon Martin | Page 5

Great prompt and professional service. Exceptional attention to detail and continuous feedback. Sales dept and service dept are always attentive to my needs. Exceptional attention to detail and continuous feedback. Sales dept and service dept are always attentive to my needs. More

by Bishup1023 Verified Customer Verified Customer

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Salesman said the car would be detailed and it was not. Only 1/4 tank of gas put in car. Salesman said he put $35.00 in the gas tank and it was not. I filled the car up after I left the dealership for $65. Only 1/4 tank of gas put in car. Salesman said he put $35.00 in the gas tank and it was not. I filled the car up after I left the dealership for $65.00. I will not purchase another vehicle from this dealership. I’ve always purchased cars from Hendrick dealership and will do so in the future! More

by RSHERROD1 Verified Customer Verified Customer

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Steve Rogers was helpful and made the process easy. Thank you Mr Roger’s captain America Thank you Mr Roger’s captain America More

by franz17 Verified Customer Verified Customer

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Right off the bat, they were applying pressure. Our salesman seemed nonchalant as if he could care less to make the sale. He was also completely missing after the sale was complete. They said he wa Our salesman seemed nonchalant as if he could care less to make the sale. He was also completely missing after the sale was complete. They said he was filling the vehicle up even tho it was already returned and dropped off with the tank not full at all. The vehicle purchased at was listed at 22k they showed me a price sheet that was nearly 30k. I ended up paying 25k after I covered and paid all my negative equity. I had to plead them down and make them take off the cheap “Resist All” coating that was 1k by itself and not included in their online price. The process still took several hours even with my pre-approval and check in hand. The day after I bought my vehicle the check engine light comes on and I’ve made calls and left voicemails with no return calls. No surprise there. I even have the records from where they were trying to diagnose the problem. Have no fear, you’ll never have another bad review from me because I will not be back and I surely will not recommend any of the Randy Marion dealers to anyone. All I wanted was for them to do right by me and take care of the preexisting problem. The issue is small and they show no intention of trying to build or repair my view on the dealership. A little effort goes a long way with me. I was patient and waited a month for them to step up before making this review. They had the chance and failed. More

by GDAWG Verified Customer Verified Customer

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Everyone was helpful and friendly. The frequent text communications kept me informed, and the wait time was shorter than expected. Great customer service! The frequent text communications kept me informed, and the wait time was shorter than expected. Great customer service! More

by janaurand1212 Verified Customer Verified Customer

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Everyone at the dealership was welcoming, knowledgeable, and went out of their way to assist us in finding the vehicle we wanted. Noah Moon, Jarrae Gordon and Damon Martin made the experience low stress an and went out of their way to assist us in finding the vehicle we wanted. Noah Moon, Jarrae Gordon and Damon Martin made the experience low stress and pleasant. We love our new Enclave and will be recommending this dealership to everyone we know! More

by arlabc063 Verified Customer Verified Customer

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Good experience, just disappointed that the vehicle wasn't actually new. Otherwise, a good experience. wasn't actually new. Otherwise, a good experience. More

by allen37 Verified Customer Verified Customer

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Very efficient, polite and good communication as to where we are in transaction! Positive experience we are in transaction! Positive experience More

by kerri2452 Verified Customer Verified Customer

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I had my first oil change with Randy Marion and never had service completed so fast! service completed so fast! More

by gottahvjava Verified Customer Verified Customer

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Thanks to Mason , as a young salesman , he had all the answers to my questions and walked me through the appraisal on the trade as well as insurance, finance etc… Mr Scharf n the finance office was profes answers to my questions and walked me through the appraisal on the trade as well as insurance, finance etc… Mr Scharf n the finance office was professional and covered all the options available . Both of these guys are an asset to the company . This is my 2nd. vehicle purchased from Randy Marion in 8 years . The above are the reasons why. Best price , best sales persons, best dealership in Charlotte for GMC. More

by packerr Verified Customer Verified Customer

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