Damon Martin | Page 8

First off, pricing transparency is laughable. Expect to be hit with a $900+ fee for a fabric protection in your vehichle. Since they 'assure' me, that it has already been applied when the car arr Expect to be hit with a $900+ fee for a fabric protection in your vehichle. Since they 'assure' me, that it has already been applied when the car arrives at the dealership, they won't take the fee off. Second, after initial discussions with the finance team, we were given a range on the interest rate would could expect. We were told he was 'confident' it wouldn't end up higher than that. Of course it did. Third- and most importantly, their pre-certification can't be relied on. We purchased a 2021 Kia Forte there, that they pre-certified. Within days of having the car, we began having problems with it. It has now been rougly 6 weeks and the car has been in the shop more than it has been available to drive. More

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The service was good and timely however everyone that I came in contact with in the shop had a horrible attitude minus one employee: Esteban. Everyone should take notes on how to treat people from him. I k came in contact with in the shop had a horrible attitude minus one employee: Esteban. Everyone should take notes on how to treat people from him. I know it’s not a pre requisite for a car dealership but how you treat people has an effect on future business and recommendations. More

by mikelouria94 Verified Customer Verified Customer

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Very helpful. Professional and polite. Enjoyed the experience and would consider coming back sgain for another vehicle. Professional and polite. Enjoyed the experience and would consider coming back sgain for another vehicle. More

by JMCKMOR788 Verified Customer Verified Customer

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Very pleasant experience We actually went in to purchase a reserve but upgraded to the ultimate. We love our truck. purchase a reserve but upgraded to the ultimate. We love our truck. More

by bjweaver1 Verified Customer Verified Customer

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My husband and I were greeted by Chip and Damon immediately after pulling into the dealership. They were extremely informative and nice. The team made the car buying process easy and we were out in immediately after pulling into the dealership. They were extremely informative and nice. The team made the car buying process easy and we were out in no time with a 2026 Encore. All of our questions and concerns were addressed . I will be referring family and friends. Amazing experience and staff! More

by CHRISTINA037 Verified Customer Verified Customer

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Fast and friendly customer service! Caleb was amazing. Great communication and helpful with all questions! Caleb was amazing. Great communication and helpful with all questions! More

by KUEKERD Verified Customer Verified Customer

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Dealership is inviting with very enthusiastic staff members. My personal experience was great with my representative, Ms Galvan. My finance agent, Jerrae, was exceptional. My only issue was that the members. My personal experience was great with my representative, Ms Galvan. My finance agent, Jerrae, was exceptional. My only issue was that the dealership did not provide a full tank of gas with my purchase. I believe that should always be the standard for any dealership as the cherry on top for great service. More

by derek72 Verified Customer Verified Customer

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Wonderful dealership very professional and made the process of buying my GMC Denali Ultimate very easy. Special thanks to Noah. process of buying my GMC Denali Ultimate very easy. Special thanks to Noah. More

by drfisher425 Verified Customer Verified Customer

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Horrible experience. I dropped the car off with two major concerns, and neither of them was addressed or corrected. I was told the car was ready and arrived to pick it I dropped the car off with two major concerns, and neither of them was addressed or corrected. I was told the car was ready and arrived to pick it up, and it was not ready. More

by ANDYACPA Verified Customer Verified Customer

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Service Manager Chris handled all the warranties related authorization in timely manner and took good care of my Hummer EV Edition 1 SUV. authorization in timely manner and took good care of my Hummer EV Edition 1 SUV. More

by DHARMESH75 Verified Customer Verified Customer

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