"Excellent experience "
This is our 2nd car from Crystal Lake VW. Excellent customer service. Very efficient car buying experience. Highly recommend and I would buy from them again
"Outstanding Service. "
Honestly, one of my best experiences ever at a dealership. You are taken care of every step of the way through the process it doesn’t feel like you are being forced to buy anything, they identify what fits best with your needs and get you the car that best fits you. They take time with you help explain anything you may have questions about, very knowledgeable and caring people. I will be a repeat customer.
"Serviced my 12 Passat. "
Couldn’t be happier with the service I received. Staff was helpful and prepared for my arrival. I decided to look for new options to trade in and got the information I needed from the sales staff without pressuring me to try to but
- Judy Pro
My experience at Volkswagon of Crystal Lake was fantastic...and I bought a SUBARU! The manager, Dan, and my salesman, Frank, were extremely helpful, courteous, friendly, and honest. The financial guys treated me with respect and forthrightness. I left with a clean car and a full tank of gas. I recommend the dealership, and especially Frank, highly!
"Alex was amazing!!"
- Chris Forman
Could not be happier!! Great people throughout the entire process. I will definitely be recommending Alex to my friends and family!! To say completely satisfied would be a gross understatement!!
"Quick and pleasant! "
Thank you! We appreciate the experience being so awesome! :) we will
Be back in the future. We look forward to purchasing our next vehicle at the same dealership
"Wonderful customer care"
Frank was the guy we worked with. He offered a test drive right away without trying to jump through hoops or multiple forms first. The team worked hard to make it the right choice and sale for me, even the General Manager stepped in to help. Would definitely recommend to anyone who wants to be treated well!